Customer Support Representative The Logic Design

Our client The Logic Design is looking for Customer Support Representative in Lahore.

Responsibilities:

• Handle customer inquiries and complaints during night shift hours.
• Provide information about products and services.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Collaborate with the daytime support team for seamless 24/7 operational efficiency.
• Strive to meet or exceed individual and team performance goals.
• Requirements:
• Availability to work night shifts and maintain flexibility with scheduling.
• Less than one year of customer service experience is required; freshers are welcome to apply.
• Strong verbal communication skills and ability to handle stressful situations with ease.
• Proficiency in basic computer applications and capable of navigating complex software systems.
• Resilience and problem-solving skills with the ability to think on your feet.
• A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple priorities.

Qualifications:

• High school diploma or equivalent.
• Basic understanding of sales principles and customer service practices.
• Enthusiastic friendly and energetic with a genuine desire to provide outstanding service.
• Strong organizational and multitasking skills with keen attention to detail.
• Ability to work effectively as part of a team and independently when required.

Compensation:

• Basic salary with commission based on performance metrics and goals achieved.
• Opportunities for career growth and development within the company.

Additional Information:

• Full-time position with potential overtime.
• Opportunities for additional on-the-job training and skill development.