Customer Success Manager

Company Overview

• A B2B technology company developing AI-powered solutions
• Helps companies in the construction sector identify relevant projects and optimize their sales processes
• Founded in 2015 and currently in a scale-up growth phase
• Headquarters in Munich with an international team
• Company language: English

Why this company

• AI-driven product with real business impact
• Investment-backed and scaling rapidly
• Small high-impact team environment

Role Overview

As a Customer Success Manager you will ensure customers successfully adopt and use the platform helping them improve their sales processes and achieve measurable business outcomes.

You will act as a trusted advisor consultant and coach throughout the entire customer lifecycle.

Key Responsibilities

• Manage customer onboarding and ensure smooth implementation
• Build and maintain strong long-term client relationships
• Drive product adoption retention upsell and revenue growth
• Analyze customer needs and provide strategic guidance
• Deliver training sessions (e.g. social selling outreach sales processes)
• Conduct pipeline reviews and performance analysis
• Collaborate with product and internal teams to improve customer experience
• Contribute to optimizing Customer Success processes
• Conduct on-site workshops and customer visits when needed

Success Metrics (KPIs)

• Customer retention rate
• Upsell & cross-sell revenue
• Successful and timely onboarding

Your Profile

• 23 years of experience in Customer Success within a B2B technology or software company
• Fluent in German (C2) and English (C1)
• Strong communication and presentation skills
• Analytical mindset with a solution-oriented approach
• Ability to thrive in a fast-paced dynamic environment
• Proactive accountable and highly communicative

Location & Working Model

• Munich Germany
• Hybrid (23 days home office per week)
• 20% travel required

Compensation & Contract

• 50000 gross annual base salary
• 30% variable bonus (70/30 split)
• Full-time permanent contract
• 6-month probation period
• Unlimited vacation policy

Benefits & Perks

• International team (11 countries)
• Flexible hybrid working model
• Unlimited vacation
• Learning & development budget
• Fitness & wellbeing support
• Team events and off-sites
• Referral bonus program
• Family & pet-friendly environment
• Buddy program for onboarding

Why Apply

• Work with an AI-driven product delivering real customer value
• Take ownership in a high-growth scale-up environment
• Make a direct impact on customer success and company growth
• Be part of an international collaborative team

Hiring Process

1. HR Interview
2. Business Interview
3. Offer