Junior Customer Service Manager (all genders)

ABOUT YOU SE & Co. KG

Job Location:

Hamburg - Germany

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Operational Management: Coordination and management of day-to-day operations with our external call center partners as well as monitoring key KPIs (CSAT SLAs AHT etc.) and deriving actionable recommendations based on reports from various data sources
Quality Management: Collaboration with service providers and their quality leads to ensure quality standards customer satisfaction and other quality-related KPIs
Ensuring Optimal Performance: Driving BPO performance through motivation and feedback as well as developing action plans and closely collaborating with overhead management
Process Optimization: Analysis evaluation and continuous improvement of internal and external processes and interfaces
Collaborative Partnerships: Close alignment with our external partners and internal stakeholders such as Controlling Tools and Communications
Strategic Development: Contributing to the development of the service landscape and managing transitions during partner onboarding and offboarding
International Communication: Regular communication with our international BPO partners (510% willingness to travel)

Qualifications :

Successfully completed commercial training or a degree
Initial practical experience in e-commerce or customer service
Experience in quality assurance training or coaching
Strong analytical skills as well as a structured and accurate way of working
Strong customer focus and excellent communication skills
Attention to detail and a positive can-do attitude
Good proficiency in MS Office (especially Excel)
Very good German and English skills both written and spoken
Knowledge of an additional language is a plus

Additional Information :

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally we stand for as a brand: acceptance inclusion and a fairer approach to fashion.

Remote Work :

Employment Type :

Full-time

Operational Management: Coordination and management of day-to-day operations with our external call center partners as well as monitoring key KPIs (CSAT SLAs AHT etc.) and deriving actionable recommendations based on reports from various data sourcesQuality Management: Collaboration with service pro...

Operational Management: Coordination and management of day-to-day operations with our external call center partners as well as monitoring key KPIs (CSAT SLAs AHT etc.) and deriving actionable recommendations based on reports from various data sources
Quality Management: Collaboration with service providers and their quality leads to ensure quality standards customer satisfaction and other quality-related KPIs
Ensuring Optimal Performance: Driving BPO performance through motivation and feedback as well as developing action plans and closely collaborating with overhead management
Process Optimization: Analysis evaluation and continuous improvement of internal and external processes and interfaces
Collaborative Partnerships: Close alignment with our external partners and internal stakeholders such as Controlling Tools and Communications
Strategic Development: Contributing to the development of the service landscape and managing transitions during partner onboarding and offboarding
International Communication: Regular communication with our international BPO partners (510% willingness to travel)

Qualifications :

Successfully completed commercial training or a degree
Initial practical experience in e-commerce or customer service
Experience in quality assurance training or coaching
Strong analytical skills as well as a structured and accurate way of working
Strong customer focus and excellent communication skills
Attention to detail and a positive can-do attitude
Good proficiency in MS Office (especially Excel)
Very good German and English skills both written and spoken
Knowledge of an additional language is a plus

Additional Information :

Remote Work :

Employment Type :

Full-time

Apply Now

About Company

ABOUT YOU SE & Co. KG

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more

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