Specialist, Beauty Operations

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Are you a natural influencer who is passionate about inspiring teams to do their best through meaningful coaching and conversations Are you a collaborator who can work with varying levels at both store level and corporate while demonstrating tact and diplomacy at all times Do you know what it takes to dazzle customers and see where the opportunities are A career as a Beauty Operations Specialist an opportunity to flex your beauty and retail excellence know how on a regional level and to grow professionally and personally at the same time. This is your opportunity to be a Beauty Boss!

Discover the beauty of working here.

Job Description

Reporting directly to the Vice President(s) Operations the incumbent oversees the beauty business for a region of Shoppers Drug Mart collaborating with the store they will work together to monitor and achieve projected sales. The incumbent will optimize the performance of Beauty components by identifying performance gaps providing guidance information and direction to improve results. Primary focus will be on business building which includes eventing makeup artistry and leveraging all available sales tools.

The incumbent liaises between Store Management team beauty teams and vendors to primarily facilitate a customer centric sales culture through coaching and developing Beauty Managers and their teams.

Secondarily the incumbent supports execution of national programs and liases with Central office.

Primary responsibilities

Through store visits and other forms of communication the incumbent will support sales growth customer service and overall business building through various tactics. They will:

Sales

• Partner with Store management teams to support the growth of the Beauty business through implementation of corporate programs and standards
• Develop a strong sales culture withbeautymanagers and teams using tools available and through coaching and follow-up
• Compile and review relevant sales data available to monitor key sales performance.

Customer Experience

• Identifying gaps in current customer experience within beauty department
• Influencing Beauty team on creating in store wow experiences to elevate the customer experience
• Coach and develop Beauty teams with deeper exposure to the customer experience in order to build empathy increasing intuition for the customer.

Business Building Coaching and Development

• Identify opportunity areas within Stores local community to help drive traffic into Store
• Perform business reviews focused on Sales Development Customer Experience and Business Building Tactics (i.e. Events Services digital tools)
• Provide coaching training and guidance to the beauty team to assist on identifying and implementing Business Building Tactics (i.e. makeup artistry selling skills eClienteling)
• Provide support of in-store events as well as other promotional initiatives (both national and local) to drive incremental business in the beauty department annually
• Liaise with internal business units and external vendors to develop actionable solutions to factors detrimental toprofitable growth
• Source potential beautycandidates monitors performance identifies performance gaps and provides training to develop a motivated and talented sales team to drive sales results.
• Drives profitability through coaching sales driving techniques and keeping up to date on current trends

Other

• Plan prepare and orchestrate new capital involving recruitment of abeautyteam coordination of vendors for store set up and training for thebeautyteam to ensure smooth soft and grand opening events and transitions.

Skills Experience & Education

Skills

This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks workload and projects. Additionally the ability to drive sales and adapt in an evolving environment is critical to success. Courtesy tact and diplomacy and enthusiasm are required in dealing with Associate Owners and their colleagues in every day working relationships.

• Coaching and makeup artistry skills

• Business acumen - advanced understanding of quality standards relative to beauty fashion industries and business growth
• Professional mannerisms tact diplomacy enthusiasm and discretion
• Ability to exercise influence and motivate diverse personalities and styles
• Ability to provide feedback improve work processes and teams
• Interpersonal skills to resolve situations with colleagues where there may be some level of conflict stress or uncertainty
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Decision making to determine the best use of resources and operational processes.
• Adaptable to set and prioritize work with varying exceptions.
• Communicates with clarity verbally in onetoone group situations and over the telephone
• Communicates well in writing by composing clear documents. Editing and/or proof-reading is required
• Computer skills to produce and interpret reports documents and presentations.
• Knowledge of store systems to facilitate coaching and training as required

Experience

Greater than five years but less than or equal to seven years ofretail and/or marketingor equivalent experience.

Education

Post-secondary courses in or knowledge equivalent to a college diploma inMarketing/Business/Makeup Artistry/Estheticsor equivalent.

Working Conditions

Incumbents are required to exert the following physical effort; however reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

Some time is spent sitting (in an office environment or driving)with the frequent opportunity to stand or move about. The incumbent may be required to occasionally kneel reach bend or stretch and carry light objects consistent with usual office materials such as paper files and other office supplies. During store visits the incumbent will be required to stand and walk throughout a store for multiple hours.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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