Director, Patient Revenue Operations & Conversions Aurora

Position Summary
The Director Patient Revenue Operations & Conversion owns the operational engine that turns patient demand into completed appointments and realized revenue. Bridging marketing sales and operations this role oversees end-to-end performance of the patient revenue lifecycle from first patient contact through appointment booking attendance and follow-through ensuring efficient operations high-quality service and measurable commercial outcomes.

Corporate Office:Aurora IL Hybrid Schedule with two remote days

Salary:$157600 to $180000

Your role at AudioNova:

This is a strategically critical revenue- and patient-outcomesdriving leadership role at the center of AudioNovas US growth ambition.

With full decision rights across staffing incentives scripts technology and operating model design this role will build and scale the patient-facing teams systems and processes required to convert patient demand into completed appointments maximize operational performance and drive revenue growth.

Key Responsibilities

Revenue & Funnel Ownership

• Own enterprise performance across the patient revenue funnel including appointment conversion show rate completed appointments and downstream revenue outcomes.
• Serve as a strategic partner to marketing and commercial leadership to ensure demand generation translates into clinic-ready volume and revenue.
• Define and manage KPIs that connect patient experience operational execution and financial results.

Operating Model Performance & Economics

• Own full P&L accountability for Patient Revenue Operations including budget management resource planning and achievement of monthly and annual revenue targets.
• Optimize contact center economics (e.g. cost-per-call cost-per-visit marginal conversion efficiency) while improving quality and patient experience.
• Establish industry-leading standards for staffing models workforce planning incentive design scripting objection handling and performance coaching.
• Balance operational rigor with agility driving continuous improvement across productivity effectiveness and experience.

Technology Systems & Analytics

• Lead the onboarding optimization and scaling of patient engagement platforms CRM telephony and analytics infrastructure.
• Build foundational measurement capabilities where maturity is limited creating reliable actionable insights for real-time performance management.
• Ensure technology investments enhance rather than replace strong people leadership coaching and accountability.
  
  

Patient Experience Quality & Compliance

• Own the omni-channel patient engagement strategy across voice digital and emerging channels delivering a seamless and consistent AudioNova experience.
• Set and enforce quality compliance and experience standards including call monitoring SOPs and regulatory adherence.
• Champion patient-centric design while maintaining commercial discipline.
  
  

Leadership Governance & Decision Rights

• Operate with clear enterprise decision authority over scripts staffing levels incentives workforce structure technology platforms and operating processes.
• Establish a high-performance operating cadence through executive collaboration cross-functional alignment and disciplined execution.
• Act as a connective leader across marketing sales operations finance and IT.
  
  

Team & Talent Leadership

• Build a leadership and talent strategy encompassing recruiting succession planning training and professional development.
• Create a performance-driven culture that attracts develops and retains top commercial and operational talent.

What Success Looks Like

A successful leader in this role is:

• Understands how patient demand conversion attendance and operations connect to revenue.
• Builds scalable systems metrics and accountability from imperfect starting points.
• Aligns marketing sales and operations without friction.
• Uses insight to drive decisions not just reporting.
• Energized by creating structure systems and teams where maturity is still evolving.

Experience & Qualifications

• Proven leadership of large-scale patient engagement contact center revenue operations or inside sales organizations with full P&L ownership.
• Track record of driving measurable revenue outcomes across conversion attendance and realized revenue.
• Deep experience building operating models systems and analytics capabilities.
• Executive presence with the ability to influence and advise senior leaders and executive stakeholders.
• Strong balance of technology enablement and hands-on performance management.

Statement of Other Duties:This document describes the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. It should be understood therefore that incumbents may be asked to perform job-related duties beyond those explicitly described.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of race color creed/religion sex sexual orientation marital status age mental or physical disability.