Integrated Delivery Lead, Large Pharma

The Integrated Delivery Lead for the Large Pharma Segment is a senior-level role entrusted with the end-to-end oversight of service delivery analytical excellence and client satisfaction for pharmaceutical accounts. This hands-on leader serves as the strategic connective tissue between teams across the client and IQVIA ensuring that the companys commitments to quality compliance and innovation are consistently met or exceeded. This individual is responsible for driving growth in the account by ensuring customers experience the intended solutions value.

The ideal candidate will possess a deep understanding of the pharmaceutical industrys complexities a strong track record of leading multi-disciplinary teams and a relentless focus on operational improvement and client-centricity. This role requires exceptional leadership communication and analytical skills to optimize client experience.

Key Responsibilities

Delivery Leadership & Execution

• Lead the delivery of IQVIAs data analytics and platform solutions and services to large pharmaceutical clients ensuring timely and compliant execution.
• Oversee multiple delivery workstreams managing priorities resources and interdependencies to meet client and business goals.
• Ensure that projects adhere to scope quality budget and regulatory/compliance requirements with proactive risk and issue management.
• Act as the primary operational liaison for clients coordinating escalations and ensuring service excellence.

Client Partnership & Stakeholder Engagement

• Build and maintain trusted partnerships with operational client stakeholders demonstrating deep understanding of business needs.
• Lead or participate in quarterly service and performance reviews presenting progress metrics and improvement plans.
• Collaborate with account and commercial teams to highlight unmet client needs and inform opportunity development based on delivery insights.
• Proactively identify areas for expanded client value and recommend new solution opportunities aligned to strategic priorities.

Operational Excellence

• Establish and maintain governance frameworks dashboards and delivery cadences to ensure transparency and accountability.
• Champion best-in-class delivery practices standard operating procedures and continuous improvement initiatives.
• Leverage data and automation to optimize efficiency throughput and client satisfaction.
• Ensure financial and resource discipline through effective budgeting forecasting and alignment with business objectives.
• Drive innovation and scalability across delivery models enhancing service quality and operational performance.

Qualifications & Experience

• Bachelors degree in Life Sciences Business Administration Operations Management or related field; advanced degree (MBA MSc PharmD) preferred.
• 10 years of experience in delivery or program management within life sciences healthcare analytics or technology-enabled services.
• Demonstrated success leading large complex multi-disciplinary delivery teams for pharmaceutical clients.
• Strong understanding of IQVIA data pharma data ecosystems analytics platforms and compliance requirements.
• Proven ability to manage multiple concurrent projects balancing client expectations and operational priorities.
• Skilled in financial management forecasting and cost optimization.
• Exceptional communication leadership and problem-solving skills.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.