Portfolio Manager – Reliability Engineering and Operations

Overview:

This role serves as theportfoliolead for the Reliability Engineering and Operations (REO) portfolio providing enterpriselevel leadership across multiple EnterpriseTechnology (ET)Operational Excellence capabilities. Theportfolio manageris accountable for end-toendportfolioexecutionincluding demand intake and prioritization business case development forecasting and budget approvalandresource planning of prioritized initiatives. By advancing modern service management and operational excellence practices this role drives measurable improvements in service stability operational performance risk reductionquality platform engineering reliability ITOM ITAM ITSMF DevOps and resiliency. Through strong governance communication and reporting theportfolio managerensures alignment and execution across multiple capabilitiesincluding Technical Services and Operations Platform Reliability and Engineering Quality and Resiliency and Reliability Intelligence and Analytics. This leadership reduces disruptions to critical business services strengthens resiliency and enables both nearterm operational priorities and longterm growthobjectives.

This is a critical role in driving strategic technology initiatives and this positionis responsible forthe successful delivery and oversight ofa complex portfolio ensuring alignment with scope quality time and budget to deliver meaningful business outcomes.

This role requires a seasoned leader with strong strategic thinking collaboration and planning capabilities to bridge technology and business functions throughout the development andimplementationlifecycle. The ideal candidate will bring a solid foundation in technology and operations.

The ideal candidate will also bring demonstrated experience in reliability engineering service operations and operational resilience disciplines including incident problem and change management; service levelobjectives(SLOs/SLIs/SLAs); observability and monitoring; and disaster recovery and business continuity planning

Key focus areas include:

• Strategic thought leadership and cross-functional collaboration

• Stakeholder and sponsor communications (internal and external)

• Reporting and performance metrics

• Risk assessment and mitigation planning

• Resource planning

• Financial oversight and budget controlforportfolio.

Responsibilities include but are not limited to:

• Lead Strategic Initiatives:Collaboratewith the REO Enablement Leader and Head of REO to provide end-to-end leadership strategic recommendations and hands-on implementation for complex high-priority technologyinitiatives.

• Executive Partnership: Collaborate with senior executives and leaders acrosstechnologyand business areas to understand and prioritize business goals ensuring alignment and driving measurable results.

• PortfolioPlanning & Delivery: Define the overallapproach including key deliverables roadmap and deliverymethodology to achieve desired business outcomes.

• Stakeholder Communication: Communicate effectively with stakeholders at all levels. Lead regular interactions to inform alert negotiate andmaintaina shared vision for the portfolios success.

• Documentation Oversight:Direct the creation and ongoing maintenance of all required portfoliodocumentation and artifacts to ensure transparency and traceability.

• Budget Management: Develop and control portfoliobudgets ensuringexpendituresremainwithin approved financial plans.

• Resource Allocation: Ensure the availability and balance of required skills competencies and resources across teamsincluding internal staff contractors and professional service providers.

• Advisory & Relationship Building: Act as a trusted advisor while building andmaintainingstrong relationships across the broader stakeholder community.

• Execution Oversight:Lead the monitoring ofportfolioexecution ensuring progress aligns with the plan and that deliverables are produced as agreed.

• Dependency & Conflict Management: Monitor and coordinate interdependencies acrossportfolios proactively resolving conflicts tomaintainmomentum.

• Benefits Realization: Assess the benefits and impacts of initiatives. Develop and implement business casesbenefitsrealization plans and stakeholder management strategies.

• Change Management Leadership: Lead or consult on the development and execution of change management efforts especially where adoption is critical to achieving businessobjectives.

• Governance & Compliance:Establishand ensureappropriate governancestructures and practices are in placein accordance withenterprise policies and on behalf of the executive sponsor or senior responsible owner.

• Operational Metrics & Reliability Insights: Definemonitor and communicate portfolio and service performance metrics including reliability availability resiliency and operational health indicators using dashboards and executive reporting to inform prioritization and investment decisions.

• Resilience & Continuity Planning: Partner with engineering operations and risk stakeholders to strengthen service resilience through disaster recovery planning business continuity coordination operational readiness reviews and remediation of systemic reliability risks.

• Agile / Hybrid Delivery Governance: Apply Agilehybrid or traditional delivery approaches asappropriate tomanage cross-team dependencies sequencing and execution across product platform and operational work.

• Vendor & Partner Oversight: Manage and oversee third-party vendors and professional service providers including delivery accountability statement-of-work alignment performance tracking and risk escalation where applicable.

Qualifications:

• PortfolioLeadership:Minimum of five years managing large complexportfoliosfor strategic technology initiativesdemonstratingexcellence inportfolioplanning prioritization and resource managementthrough continued optimization of portfolio resources from a capacity standpoint.

• Enterprise Technology Experience:At least five years of experience in the Enterprise Technology (ET) business or industry with strong business acumen and understanding of organizational dynamics.

• Technology Strategy Expertise:Deep understanding of technology modernization simplification and application rationalization with proven ability to lead initiatives that align with enterprise goals.

• Solution Development:Background indeliveringscalable andappropriate technologysolutions that meet business needs and technical requirements.

• Leadership & Consulting Skills:Exceptional ability to lead and consult across diverse teams including communicatingportfolioapproaches andmaintainingalignment with business strategy. Experience managing upward among senior leadership is essential.

• Team Motivation & Matrix Management:Demonstratedsuccess in leading and motivating cross-functional teams driving engagement and results through matrixed environments.

• Organizational Navigation:High degree of political sensitivity and astuteness with the ability toleverageinformal organizational structures to overcome obstacles and achieve success.

• Advanced Consulting Capabilities:Strong facilitation skills for large meetings and complex issues withexpertisein change management and developing sound research-based recommendations.

• Communication & Presentation:Excellent written and verbal communication skills with the ability to effectivelypresent toand engage with all levels of management technology teams and external partners. Capable of clearly articulating and sellingportfoliogoals andobjectives.

• Financial & Resource Planning:Proven ability to develop and deliverresultswithin financial and resource constraints ensuring efficient use of budget and personnel.

• Strategic Thinking & Problem Solving:Strong analytical and creative problem-solving skills with a strategic mindset and execution capabilities.

• Methodology Proficiency:Experience with both waterfall and agile methodologies with practical application in diverse project environments.

• Frameworks &Tool Expertise:Working knowledge of ITIL/ITSM ITOM Agile or hybrid delivery frameworks and relevant portfolio service management workflowand reporting tools used to manage enterprise technology portfolios.Proficient in tools such as ServiceNow JIRA Microsoft productivity suite and AI-enhanced tools.

• Reliability Engineering & Service Operations Expertise:Demonstratedexperience in reliability engineering production operations or service management environments including familiarity with incident problem and change management observability service health practices and resiliency concepts.

• Data-Driven Portfolio Management:Experience defining and governing operational KPIs executive dashboards and benefits realization measures to support prioritization transparency and portfolio decision-making.

• Financial & Capacity Planning Rigor:Experience with portfolio forecasting scenario analysis investment prioritization capacity planning and business case or ROI evaluation across complex technology initiatives.

• Education / Certifications Preferred:Bachelors degree in business technology engineering or a related field or equivalent experience; relevant certifications such as PMPPgMPPfMP ITIL or Agile/SAFecertification preferred.