Account Supervisor

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role:Account Supervisor

Location:Wilmington United States

About the role:

What you will be doing:

• Act as the primary daytoday client contact for the clients cobranded credit card marketing building trusted relationships with stakeholders across the client organization.
• Translate businessobjectivesinto clear strategic creative briefs that balance brand performance and compliance requirements
• Manage campaigns end to end from brief through creative development client feedback regulatory review approvals and delivery across digital email/CRM social web and print channels
• Present creative work and strategic rationale to senior client stakeholders advocating for ideas while navigating financial services regulatory requirements
• Develop andmaintainproject timelines ensuring on-time delivery across multiple concurrent workstreams
• Collaborate closely with the studios creative strategy and production team members tomaintainconsistent quality and brand standards
• Identifystrategic opportunities within campaign briefs connecting cardholder data loyalty insights and cultural moments to strengthen campaign impact
• Guide and mentor junior team members sharing knowledge and raising standards across strategy creative and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identifyways to improve studio processes workflows and efficiency
• Build strong working relationships within the broader client organization to surface new opportunities for the studio
• Track and manage project-level budgets including cost estimation purchase orders invoicing and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

What you need to be great in this role:

• 46 years of experience in account management integrated marketing or a similar client-facing role within an agency in-house studio or brand environment
• Proven ability to manage multiple projects simultaneously across digital CRM social and traditional channels
• Experience writing strategic creative briefs that translate businessobjectivesinto work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy creative and production connect and the ability to add value across all three
• Experience working within regulated industries (financial services healthcare or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex multi-stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience with co-branded credit card payments or loyalty programme marketing
• Familiarity with travel airline or hospitality brand marketing
• Experience working in an embedded agency or in-house studio model
• Understanding of US financial services marketing regulations and compliance workflows
• Experience managing project-level budgets including cost estimation supplier negotiation and reconciliation
• At the time of thisposting the base salary for this position may range from$97750.00to$109250.00 USD.Individual compensation varies based onjob relatedfactors including location business needs level of responsibility experience and qualifications. The range listed is just onecomponentof OLIVERs total compensation package.

Req ID: 17054

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.