Lettings Officer West Region FTC 7718

Title: Lettings Officer West Region

Contract Type: Fixed Term Contract to September 2027 Full Time 35 hours

Salary: 34381 to 37570 per annum (London Weighted) depending on experience plus ECU allowance if policy requirements are met.

Grade: 6

Reporting Office: Stratford London E15

Working Location: West region including West London boroughs.

Persona: Agile Worker 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 26th April 2026 23:00

Interview Dates: To be confirmed

Please click here for the role profile -Lettings Officer

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Lettings Team at L&Q:

Join our revitalised Housing Management Division as a Lettings Officer and take ownership of a varied and rewarding caseload across the West region. This role offers the opportunity to directly influence void performance resident satisfaction and the Trusts wider financial and operational objectives.

This is a great opportunity for an experienced lettings professional who enjoys autonomy accountability and working at pace in a customer-facing environment.

Your impact in the role:

As a Lettings Officer you will manage a diverse caseload to ensure the Trusts homes are let efficiently compliantly and in line with the L&Q allocations policy governance requirements and regulatory standards.

You will be responsible for reducing void times maximising rental income and contributing to the teams performance against key performance indicators while maintaining a consistently high standard of customer service.

Working collaboratively with internal teams and external partners youll play an active role in mutual exchanges transfers and providing moving options advice to residents. Youll also ensure accurate record-keeping effective risk management and compliance with statutory and regulatory requirements.

This is a fast-paced public-facing role that requires sound judgement strong organisation and the confidence to make decisions and see them through.

What youll bring:

You will bring proven lettings experience within social housing along with a strong understanding of the allocations process and its impact on business performance customer satisfaction and income.

Youll be highly organised with excellent time management and attention to detail able to manage competing priorities while working accurately and proactively. Youll be confident using MS Office and housing management systems and able to quickly adapt to new processes.

Strong communication and relationship-building skills are essential as youll work closely with residents local authorities internal teams and other key stakeholders often in complex or sensitive situations.

Youll demonstrate resilience professionalism and a commitment to delivering fair consistent and high-quality services in line with L&Qs values.

Essential requirements:

• Previous lettings experience within a housing environment
• Full UK driving licence and access to a vehicle

If you require any reasonable adjustments at any stage during this process including the application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

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