People Enablement Advisor FTC 12 months
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Posted on:
5 hours ago
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1 Vacancy
Job Summary
FTC 12 months - 4 days a week
Made Tech wants to positively impact the countrys future by using technology to improve society. By default our people are technologically savvy and we want the tools and products they use and the employee experience they have through using those tools to reflect our status as a progressive client-centric supportive employer.
Made Tech wants to positively impact the countrys future by using technology to improve society. By default our people are technologically savvy and we want the tools and products they use and the employee experience they have through using those tools to reflect our status as a progressive client-centric supportive employer.
As our People Enablement Advisor you are the first responder of the People Team. You are responsible for the execution of the employee lifecycle ensuring that behind every human experience (like a promotion or a new hire) is an outstanding operational process.
You will manage the digital paperwork of the enablement - contracts variations and recruitment coordination - while also providing the first line of Employee Relations (ER) advice to managers where answers are not available via automation/matters are more sensitive. You are a process-improver who hates manual duplication and loves finding ways to make things happen automatically accurately and instantly.
Key Responsibilities
1. Lifecycle Management (The Flow): Own the generation and accuracy of all people documentation including offer letters contracts of employment and variations to terms. You are critical to ensuring the HRIS is the single source of truth at every stage.
2. Recruitment Operations: Partner with colleagues in the Experience team to ensure the handover from candidate to employee is seamless. Youll support the maintenance and management of the ATS manage the background checks Right to Work compliance and the administrative pre-boarding that sets new starters up for success.
3. Generalist ER Advisory: Act as the first point of contact for managers on ER matters. You will provide pragmatic support and advice on policy leave and performance escalating complex cases to the team specialist while ensuring low-level friction is resolved quickly and fairly. You will attend formal ER meetings alongside the ER Specialist or to support people managers as required.
4. Cross-Pillar Support: Act as the administrative bridge between the two Heads of function. You will support the Head of People Experience with the logistics of performance cycles and the Head of People Enablement with governance audits and handbook updates.
5. Digital Transformation Support: Help the Head of People Enablement identify manual admin sinkholes. You will play a key role in testing and adopting new AI tools or automation workflows to speed up our response times.
6. Reporting & Compliance: Maintain 100% compliance in our employee files and digital records. Youll assist in the preparation of regular People Health reports tracking metrics like probation completion rates and time-to-contract.
Skills Knowledge & Expertise
- Sound HR Generalist Foundation: Strong experience in a fast-paced People team with a solid grip on the administrative must-haves of the employee lifecycle.
- ER Competence: A good basic understanding of UK employment law and the ability to give pragmatic and professional advice that protects the business while staying human.
- Exceptional Accuracy: You take pride in Right First Time delivery. You understand that a typo in a contract is a friction point for a new employee.
- Operational Agility: You are comfortable juggling multiple priorities.
- Process Curiosity: You consistently ask Is there a way we can automate this
- Tech Advocate & Adopter: An obvious desire and ability to source and share innovation in tech to improve the people experience.
- Empathy and people skills: A genuine care for the people who you work with and those who want to work with us ensuring they have a great experience and expectations are exceeded
Key Success Measures
Measures for the Enablement team overall have been distilled to those which are most relevant and applicable to this role here.
1. Operational Efficiency & Automation
These measures track how well the People Enablement engine is running and how much manual work has been eliminated.
- Manual Task Reduction: Percentage of workflows (e.g. offer letters contract changes onboarding triggers) that are fully automated via a people system or AI tools.
- Cost per Transaction: Reduction in the administrative cost of lifecycle events (e.g. the time/resource cost to process a new starter).
- SLA Achievement: Consistency in meeting Internal Service Level Agreements (e.g. 24-hour turnaround for contract generation or 48-hour response time for payroll queries).
2. Data Integrity & Strategic Insights
These measures determine if the business can trust the people numbers.
- Data Accuracy Rate: A Zero-Error target for monthly people system data audits.
3. Compliance & Risk Management
These measures ensure the legislative safety of the organisation.
These measures ensure the legislative safety of the organisation.
- Audit Compliance: 100% clean scores on internal and external audits regarding Right to Work GDPR and employment law compliance.
- ER Resolution Time: The average time taken to resolve formal Employee Relations cases balancing speed with legal robustness combined with manager satisfaction on the quality of the support provided.
4. User Experience (The Frictionless Factor)
- Internal CSAT (Customer Satisfaction): A high satisfaction score from the wider People Team (especially Recruiters and L&D colleagues) regarding the tools and systems provided.
Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale as do our benefits and we are scaling quickly. Weve recently introduced a flexible benefit platform which includes a Smart Tech scheme Cycle to work scheme and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. Were also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
If you need this job description in another format or other support in applying please email
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. Were collectively continuing to grow a culture that is happy healthy safe and inspiring for people of all backgrounds and experiences so we encourage people from underrepresented groups to apply for roles with us.
When you apply well put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. Weve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech
Were committed to building a happy inclusive and diverse workforce. You can get a sense of what its like working here from our blog where we talk about mental health communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations we use Slack to foster a sense of community and connection. As well as special interest groups such as music food and pets we also have 10 Slack channels dedicated to specific communities allies and identities as well as dedicated learning spaces called communities of practice (COPs). If youd like to speak to someone from one of these groups about their experience as an employee please do let a member of the Made Tech talent team know.
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About Company
We provide Digital, Data and Technology services to help organisations make a positive impact – fast.
