Experience Coordinator

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Campus Experience team enables a welcoming seamless and engaging campus environment for TD colleagues and hosted guests. The team supports campus amenities events and shared workplace services partnering with internal stakeholders and service providers to deliver consistent experiences aligned to TD standards.

Job Description

The Experience Coordinator is a clientfacing onsite role responsible for managing daytoday campus amenities and engagement experiences. Acting as a primary point of contact for meetings events and amenity spaces the role ensures services spaces and programming are prepared and supported to standard.

Operating independently within established processes service levels and escalation paths the Experience Coordinator applies judgment to manage competing priorities support campus activity and respond to issues in real time to deliver a positive experience for colleagues and guests.

Key Accountabilities

Campus Events & Programming

• Plan coordinate and execute campus engagement initiatives and activation programming supporting both small and largescale experiences for TD colleagues

• Support Line of Business (LOB) events as required in collaboration with internal partners

• Manage the campus activation and amenities budget tracking expenses and ensuring activity remains within approved funding

• Gather feedback and insights from executed events and programming consolidating anecdotal feedback and identifying themes and opportunities

• Prepare summary reporting on engagement utilization and observations to inform continuous improvement

Line of Business Event Support

• Serve as an onsite point of contact for meetings events and campus amenity spaces supporting a professional and welcoming experience

• Coordinate meeting and event readiness including room setup basic technology support and food and beverage services working with internal partners and vendors as required

• Monitor and manage inquiries received through shared inboxes and collaboration channels responding in a timely and serviceoriented manner

• Review upcoming meetings and events to confirm details identify gaps and proactively support successful delivery

• Coordinate and conduct tours of campus amenity spaces for stakeholders and visitors as required

Operational Readiness & Service Coordination

• Conduct regular visual inspections of amenity spaces meeting rooms and shared areas to assess readiness and presentation

• Perform light touchups during inspections where appropriate (e.g. wiping down furniture or equipment) and escalate additional cleaning needs through TD Premises Helpdesk

• Perform regular checks of amenity equipment to ensure functionality and notify the Campus Manager of missing or malfunctioning items

• Coordinate replacement of equipment and supplies following required approvals

• Submit facilities service requests and tickets through approved channels (e.g. BGIS Assist)

• Coordinate biweekly or monthly orders for PPE and operational supplies as required

• Support onsite activity by coordinating access for approved contractors and technicians escalating to Workplace Ambassador or Facilities Management when appropriate

Planning Communications & Administration

• Maintain accurate campus event calendars to support shortterm and forwardlooking planning

• Collaborate with onsite hospitality partners including Workplace Ambassadors and food and beverage services

• Create and distribute crosscampus communications related to amenities events and programming

• Produce and distribute a monthly campus newsletter and manage campus distribution lists

• Support marketing and promotion of campus amenity spaces through digital signage physical signage TD Central and other campus channels

• Manage and maintain digital signage collateral for the campus including support for LOB signage requests

• Support invoice processing expense reporting and billing administration in accordance with approved budgets and governance requirements

Governance Collaboration & Continuous Improvement

• Monitor applicable campus policies procedures and protocols supporting adherence and escalation as required

• Liaise with the Campus Experience Manager Facilities Management Workplace Ambassadors and other key campus stakeholders

• Participate in campus forums and working groups including Campus Council

• Support weekly monthly and/or quarterly meetings focused on improving amenity utilization experience quality and service delivery

• Apply sound judgment when responding to nonstandard sensitive or timecritical requests escalating as appropriate

• Perform adhoc activities or additional tasks aligned with the role as assigned

Job Requirements

Education & Experience

• Undergraduate degree or equivalent experience

• Experience in workplace services hospitality events facilities coordination or a customerfocused operational environment preferred

• Experience working in an onsite serviceoriented setting is an asset

Skills & Competencies

• Strong service orientation and interpersonal skills

• Ability to manage multiple priorities independently within defined processes

• Strong organizational skills with attention to detail

• Clear written and verbal communication skills

• Comfort working with calendars inboxes digital signage and administrative systems

• Ability to collaborate effectively across teams and service partners

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):