Case Manager

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Why is this position important

The Nurse Case Manager will respond to patient inquiries maintain a patient caseload utilize effective communication skills and effective problem-solving abilities both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business addition you will attend pre-booked training sessions complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures Policies and the College of Nurses Standards of Practice.

What you will do:

Responsible for assigned on caseload

Act as the primary resource & contact for patients physicians Health Care Professionals and vendors within the designated area.

Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.

Facilitate self care through the tenets of advocacy shared decision-making and education.

Practice cultural competence with awareness and respect for diversity.

Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.

Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.

Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network

Respect confidentiality advocate for patients/families to facilitate positive outcomes and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics

Ability to complete occasional patient education visits which will require travel and overnight stays

Participate in internal and external committees.

Plan and implement in-services and continuing education programs for both internal and external

stakeholders as requested by management.

Demonstrate commitment to Continuous Quality Improvement.

Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.

Participate in ongoing reflective practice activities.

Assume responsibility for personal and professional development.

Other responsibilities as required by SDM Specialty Health Network

What you will need:

Five or more years direct clinical experience; ideally working with rare disease respirology cardiology

Current professional nursing license in the province of work

Fluently bilingual in both written and spoken languages (French & English) is an asset

BScN preferred however a combination of experience and education will be considered

Ability to provide an organized efficient approach to case management

Possession of excellent skills in assessment communication critical thinking and decision making

Ability to demonstrate understanding of SDM Specialty Health Network policies legal considerations and

professional ethics

Previous experience with Health Canada Guidelines for reporting adverse events is an asset

Proficiency of computer skills including: Microsoft applications (Outlook Word Excel and Internet Explorer);

experience with web-based applications (Salesforce)

Ability to present to fellow colleagues

Ability to remain objective and be a team player

Ability to adapt to a changing environment

Commitment to the principle of quality client-centered service delivery

Knowledge of theory and implementation of Continuous Quality Improvement processes

Knowledge of case management processes

Ability to travel for your role

Valid drivers license

How Youll succeed:

At Shoppers Drug Mart we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values are authentic build trust and create connections.

If this sounds like you and youre open-minded receptive to change and ready to take on the challenges of a dynamic retail work environment apply today.

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired our corporate culture and our products.

Accommodations are available upon request for people living with disabilities during the recruitment assessment

and post-employment process.

In addition we believe in the importance of complying with the law. Compliance with laws is part of our Code of

Conduct which outlines the expectations of our customers and stakeholders of us.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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