HR Services Rep

At Caterpillar we work to help our customers build a better more sustainable world. Without our team of talentedbrightand driven individuals wewouldntbe the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around theworldand help our communities grow and thrive. We are looking for a dynamic organized self-starter to join ourResource Industries Operations& Products (RIOP)as a HR Operations Coordinator in Decatur IL.

What you will do:

• Contribute to operational excellence in HR by efficiently and accurately executing processes related to employment compliance payroll absence management time tracking benefits administration and employee data management.

• Providean excellentservice experience when executing employee-facing processes.

• Proactivelyidentifyopportunities to improveemployeeexperience quality velocity and/or cost of HR processes.

• Support theNew Hire Orientation processfor all production employees joining the teamatDecatur

• Support continuous improvement initiatives by collecting analyzing and reporting employee feedback data to informobjectives measure progress and drive actionable insights.

What you have:

• Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods foridentifying evaluatingintroducingand implementing more efficient approaches to performing business related activities.

• Information Capture:Knowledge of the methodschannelsand processes to obtain needed information; ability toidentify capture and document relevant business information in an auditable organized understandable and easily retrievable manner.

• Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Accuracy and Attention to Detail:Understanding the necessity and value of accuracy; ability to complete tasks withhigh levelsof precision.

• Employee Relations: Knowledge of the rights and obligations inemployeerelations; ability to adhere to legal requirements when handling employeecommunications.

• HR: Policies Standards and Procedures: Knowledge of human resource function; ability to uphold the organizations and industrys standardsproceduresand policiesregardinghuman resources management.

• Human Resources Consulting: Knowledge of HR approachestoolsand techniques; ability to inform guide and advise managers in HR-related initiatives.

• Human Resources Operations: Knowledge of human resources (HR) policies operationalprocessesand considerations; ability to implement HR related tasks processes and projects to ensure that day-to-day operations run smoothly.

What will set you apart:

• Demonstrated ability to drive continuous improvement in HR operationsstreamlining processes reducing cycle timesimproving efficiencyand enhancingemployeeexperience.

• Strong analytical and systems mindsetcomfortable working with HR data and metricsmaintainingclear documentation and delivering high accuracy and compliance.

• Serviceoriented communicator and trusted partnerskilled at triaging issues handling sensitive information with discretion and collaborating across teams to delivertimely reliable outcomes.