Fiber Technician

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts backed by a 100% uptime guarantee and 24/7 proactive support.

Were a passionate close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive agile and designed with the customer in mind.

ON A TYPICAL DAY YOULL

• Read interpret and execute work orders and other job documentation

• Ensure Pilot vehicle is stocked with all required tools and materials for your work orders

• Dispatch to a variety of work locations (primarily office buildings in the NYC area)

• Provide exceptional customer service to both customers and building staff

• Create and navigate pathways for fiber-optic cable innerduct and EMT conduit often requiring drilling through both drywall and masonry

• Install or assist with the installation of innerduct and EMT conduit where required to support Pilots cabling requirements

• Mount and install fiber-optic splice cases termination panels and distribution panels

• Assist with preparing fiber-optic cable for termination in a variety of splice cases and panels

• Run and secure pre-terminated fiber-optic cable between Pilot distribution panels and customer office spaces

• Install fiber-optic modems (ONTs) network switches and wireless routers

• Troubleshoot and repair a variety of issues including poor signal/light levels malfunctioning equipment as well as damaged and/or cut cables

• Complete progress reports and job documentation forms as required

WHAT WERE LOOKING FOR

• Excellent written and oral communication skills

• Familiar operating common hand and power tools

• Passion for customer support

• Ability to work from 7am-3pm Monday-Friday with the flexibility to work outside of regular hours from time-to-time based on business needs

• Ability to begin and end workday at Pilots facilities in Greenpoint Brooklyn

• Comfortable working in confined spaces (basements electrical closets shaft-ways etc.) and on ladders

• Willing to work in all weather conditions

• Capability of lifting up to 75 pounds

• Valid clean drivers license (MVR check required)

• Valid OSHA 30 Hour Construction Certification required

PILOTS PAY & PERKS

• Base salary of $45760 - $52000

• Company-sponsored Medical Dental Vision Coverage

• Company-sponsored 401(k)

• Commuter & Wellness Reimbursement

• Competitive PTO

At Pilot we believe differences make us stronger and that our diversity is something to celebrate. Pilot hires without regard to race color religion or belief national social or ethnic origin sex (and pregnancy) age physical mental or sensory disability HIV status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber Inc. employee by a recruiting firm that does not have a valid written search agreement with us will be considered a referral regardless of whether it is submitted for a posted position or for general consideration and no matter how it is submitted (via email the Internet or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE

Required Experience:

IC