Customer Service Adviser

Customer Services Advisor

Based at Endurance House Chivers Way Histon Cambridge CB24 9ZR.

Hours: 35 hours per week - Monday to Friday from 9 to 5 flexi time scheme

Salary: 28242.43 pa

About the role:

As a Customer Adviser you are the first point of contact for our customers providing a first class customer-focussed service when dealing with a wide range of telephone enquiries emails live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

About you:

• Previous experience in an administrative and customer facing role essential.
• Professional telephone manner and excellent communication and administrative skills.
• Able to negotiate confidently and demonstrate an assertive approach with discretion and diplomacy.
• Able to be responsive and make decisions in a timely and effective way.
• Able to prioritise workload and meet tight deadlines.
• Competent in MS Office packages (Word Excel and Outlook).

What we can offer:

• Employee discount scheme (retail leisure gym membership and fitness equipment)
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Employee Assistance Programme
• Cycle to work scheme (salary sacrifice)
• One day off a year to volunteer for a charity of your choice
• 30 days holiday increasing to 35 days per annum inclusive of bank holidays (pro rata for part-time staff) depending on length of service
• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile mileage allowance
• Refer a friend scheme (250)
• Contributory pension scheme which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Flexitime
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free onsite/nearby parking

For further information or to have an informal discussion about the role please contact Sue Smith Customer Services Manager on .

Closing date: 27th April 2026

Interviews: WC 4th May 2026

Founded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes specialist supported housing and a range of community support services.

Our Purpose
We are here to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.