(Canada) Principal Program Manager

PointClickCare

Job Location:

Mississauga - Canada

Monthly Salary: $ 139000 - 155000

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

Reporting to the Director Portfolio Management you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare. You will support multi-year enterprise transformation programs and/or individual projects governed by the SDO ensuring alignment with transformation strategy and portfolio-level objectives. This role will be responsible for managing both standalone projects and workstreams embedded within larger transformation programs requiring strong collaboration with Program Directors Business stakeholders OCM partners POs and Enterprise Architecture teams.

Key Responsibilities:

Enterprise Project & Program Delivery Leadership
Own end-to-end delivery of complex projects and embedded workstreams within enterprise transformation programs:
Act as primary client liaison for SDO-governed projects and programs
Lead standalone projects and workstreams within multi-year cross-functional transformation programs
Ensure alignment with transformation strategy portfolio objectives and program roadmaps
Maintain momentum cohesion and clear ownership across all workstreams
Manage day-to-day operational execution including task definition and resource allocation
Participate in integrated planning rhythms across SDO programs
Governance Planning & Financial Management
Apply PMO best practices to deliver projects on time on budget and in alignment with SDO governance standards:
Develop and maintain project plans using PMO methodologies tailored to stakeholder needs
Ensure adherence to SDO intake prioritization governance and reporting standards
Manage project scope budget timelines and resourcing
Assess and manage scope changes including impact analysis on budget schedule and capacity
Drive benefits realization by ensuring scope and solutions align to intended business outcomes
Stakeholder Executive & Vendor Management
Enable informed decision-making through strong stakeholder engagement executive communication and vendor oversight:
Communicate project status milestones budget tracking and risks to executive sponsors and business stakeholders
Own escalation and change control processes ensuring timely resolution
Prepare and maintain all project management reports using SDO-standard formats
Contribute to portfolio dashboards and integrated program reporting
Coordinate with vendors from SOW development through delivery
Manage vendor onboarding accountability to contract deliverables and timelines
Lead vendor calls and maintains productive vendor relationships
Risk Change & Data-Driven Decision Management
Proactively manage risk change and delivery insights to protect outcomes and enable adoption:
Identify assess and manage project risks and issues with appropriate urgency
Facilitate problem-solving by bringing the right stakeholders together and driving closure
Own accountability for decision-making at the appropriate organizational level
Integrate Organizational Change Management into project planning
Partner with Program Change Directors on readiness impacts communications adoption and collision risks
Leverage data-driven metrics and AI-enabled insights for forecasting risk identification and stakeholder communication
PMO Capability Building & Organizational Contribution
Strengthen enterprise delivery maturity through PMO capability development and continuous improvement:
Build deep understanding of business functions and technical needs
Foster growth of project management capabilities within the PMO
Share best practices tools and lessons learned across teams
Contribute to the overall goals and objectives of the Project Management Office
Support adoption of project metrics dashboards and AI-assisted delivery tools

Required Skills & Experience:

Experience:
510 years of professional project management experience in complex environments
Demonstrated experience leading agile projects or programs endtoend including scope schedule budget and resources
Experience working in matrixed organizations with crossfunctional teams and shared accountability
Proven experience managing project risks issues dependencies and escalations
Core Skills & Capabilities:
Strong project planning and execution using PMO best practices and governance standards
Ability to manage scope changes and clearly communicate impacts to budget schedule and resourcing
Excellent stakeholder and executive communication skills including status reporting and escalation management
Strong analytical and problemsolving skills including basic root cause analysis
High attention to detail organization and time management
Proven experience delivering agile and waterfall projects and programs/initiatives
Tools & Ways of Working:
Proficiency with project management and productivity tools (e.g. MS Office JIRA Aha! or similar)
Experience gathering analyzing and reporting project metrics and dashboards
Comfort working in datadriven environments and interpreting metrics to inform decisions
Experience working with AIassisted delivery forecasting or analytics tools
Strong business acumen with the confidence to drive accountability and decision ownership at senior levels

Preferred Experience:

Experience managing projects in one or more of the following areas:
Enterprise-wide transformation programs
Technology modernization projects
Multi-vendor delivery projects
Cross-functional multi-team delivery initiatives
Experience delivering workstreams within enterprisewide multiyear transformation programs
Experience supporting digital transformation enterprise information management or Corporate Data Office initiatives
Experience partnering with Organizational Change Management (OCM) teams to manage readiness adoption and change impacts
Demonstrated ability to integrate change management activities into project delivery
PMP Agile or equivalent certification preferred

$139000 - $155000 a year

AtPointClickCare base salary is one of the many components that make up our total rewards Canada base salary rangefor this position is $139000 - $155000 bonus benefitsnon-overtime eligible. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager