Senior ServiceNow Solution Architect (Workflows, Integrations & Innovation)

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

ServiceNow Architect (Workflows Integrations & Innovation)

The solution architect is responsible for designing and delivering advanced ServiceNow solutions across workflows integrations custom scoped applications and emerging platform capabilities such as Workflow Data Fabric and Now Assist. This role ensures that cross-functional processes are automated APIs and integrations are robust and the platform evolves in step with business objectives. It will also support the enablement of new Platform applications modules and capabilities to drive our innovation strategy.

KEY ACCOUNTABILITIES

• Solution Design Architect end-to-end workflow solutions leveraging Flow Designer IntegrationHub and custom scoped applications.
• Platform & Integration Architecture Design and govern REST/SOAP APIs Scripted REST APIs MID Server integrations and Workflow Data Fabric configurations that connect ServiceNow to enterprise systems
• AI & Automation Lead adoption of Now Assist (generative AI) Virtual Agent Predictive Intelligence and advanced automation patterns to accelerate service delivery and reduce manual effort
• Technical Leadership Partner with Architecture Team to define development standards for custom scoped apps Script Includes Business Rules and Update Sets; mentor developers on platform best practices and upgrade readiness
• Roadmap Strategy Partner with leadership to define a 3-year platform roadmap focused on new feature adoption integration expansion and Now Platform innovation (e.g. Now Assist App Engine Workflow Data Fabric)

EDUCATION & EXPERIENCE

This is not an entry level position. High performing architects would possess:

• 7 years of ServiceNow experience with at least 3-4 years specifically in architectural design
• Experience with large-scale workflow automation IntegrationHub custom scoped app development or platform-wide rollouts preferred
• Mastery of JavaScript Glide API IntegrationHub REST/SOAP APIs and Flow Designer
• Deep understanding of ITIL v4 Frameworks

Required Certifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) at a minimum Certified Master Architect (CMA) preferred
• Certified Implementation Specialist (CIS) IntegrationHub or App Engine preferred
• Micro-Certification Now Assist Flow Designer preferred

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):