Correspondence Representative Job ID 2026-1388

Internet Brands

Job Location:

Minneapolis, MN - USA

Monthly Salary: USD 14 - 16

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Premier Disability Services a division of Internet Brands. We are seeking qualified Correspondence Representatives to join our high-volume call center team based in Minneapolis MN.

About Us: Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time have been denied or going to a hearing in all 50 states. Our services have helped over 100000 individuals in filing their application successfully.

Were looking for people who thrive on helping customers with a passion for service to join our growing call center. Join us and be part of one of the largest Social Security Disability Firms in the Nation! Our values of integrity passion and teamwork are the foundation of who we are and drive our missions to be the trusted advocates of our clients.

Compensation: $14/hr (remote) OR $16/hr (onsite in MN) with the opportunity to earn up to $500/month in performance-based bonuses.

Hiring States: Onsite in Minnesota OR Remote in Georgia Iowa Texas South Dakota Kansas

Work Location:

Minnesota (Brooklyn Park): Onsite only Pay Starts at $16/hr

All other listed states: Remote Pay starts at $14/hr

Terms: Full-Time hourly non-exempt

Hours of Operation: MondayFriday 8:00 AM 6:00 PM CST

Responsibilities:

Provide administrative support for disability case management through completion and submissions of complex documentation forms evidence or correspondence necessary to facilitate or complete our representation of a claim.
Professionally handle a mix of inbound/outbound calls and correspondence to government offices i.e. Social Security Disability clients etc. to obtain and process information on a clients claim or complete forms.
Obtain medical and vocational documentation via mail phone and computer software systems.
Meet a high-volume workload while complying with department standards for daily metric goals and monthly audits. Regarding quality production and processing times.
Read annotate and summarize records/information using appropriate terminology and resolve conflicts within records preparing written reports of findings and documenting in systems of record.
Effectively communicating Premier Disability Service program details to clients in a clear and understandable manner.
Navigating multiple computer windows to access several systems.

What were looking for:

Education and Experience:

2-years work experience in high volume claims processing/caseload management or customer experience.
2 years direct experience working in an office environment or call center.
Strong verbal and written communication skills
High school diploma or GED required; two-year associate degree preferred.
Excellent verbal and written communication skills
Strong computer knowledge and excellent typing skills at least 50WPM.
Ability to multitask in a fast-paced environment.

Qualities:

Independently maintain a high-volume workload while complying with agency standards for quality production and processing time.
Professional demeanor and telephone etiquette with the ability to de-escalate scenarios through conflict resolution skills.
Commitment to strong attendance.
Ability to manage multiple priorities and meet departmental turnaround times.
Demonstrate independent problem solving and decision-making ability.
Ability to communicate clearly and concisely with clients managers and co-workers both verbally and in written format.
Must have sharp attention to detail and ability to perform with a high degree of accuracy.
Strong analytical skills to review documents and reach sound decisions.
Ability to meet multiple performance targets at or above benchmark levels; including but not limited to accuracy call/correspondence quality timeliness and productivity.
Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
Work overtime as needed to meet daily deadlines.
Available for 8-hour shifts between 8am to 6pm CST working hours.
Bilingual in English/Spanish skills a PLUS.

What we offer:

Medical Dental and Vision insurance.
PTO and paid holidays!
Cafeteria onsite and a subsidized lunch program.
Opportunities to grow within the company!

In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.

Premier Disability Services is part of a larger corporate family Internet Brands. When you click to view or apply for a role you may be redirected to our secure applicant portal managed by our recruiting partner Jobvite for Internet Brands. This centralized system helps us manage applications across brands your application will be routed only to the employer and role you select.

Required Experience:

Unclear Seniority

DescriptionPremier Disability Services a division of Internet Brands. We are seeking qualified Correspondence Representatives to join our high-volume call center team based in Minneapolis MN.About Us: Premier Disability Services is a growing company that is a full-service social security disability ...