Correspondence Representative Job ID 2026-1388

Description

• Provide administrative support for disability case management through completion and submissions of complex documentation forms evidence or correspondence necessary to facilitate or complete our representation of a claim.
• Professionally handle a mix of inbound/outbound calls and correspondence to government offices i.e. Social Security Disability clients etc. to obtain and process information on a clients claim or complete forms.
• Obtain medical and vocational documentation via mail phone and computer software systems.
• Meet a high-volume workload while complying with department standards for daily metric goals and monthly audits. Regarding quality production and processing times.
• Read annotate and summarize records/information using appropriate terminology and resolve conflicts within records preparing written reports of findings and documenting in systems of record.
• Effectively communicating Premier Disability Service program details to clients in a clear and understandable manner.
• Navigating multiple computer windows to access several systems.

• 2-years work experience in high volume claims processing/caseload management or customer experience.
• 2 years direct experience working in an office environment or call center.
• Strong verbal and written communication skills
• High school diploma or GED required; two-year associate degree preferred.
• Excellent verbal and written communication skills
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Ability to multitask in a fast-paced environment.

• Independently maintain a high-volume workload while complying with agency standards for quality production and processing time.
• Professional demeanor and telephone etiquette with the ability to de-escalate scenarios through conflict resolution skills.
• Commitment to strong attendance.
• Ability to manage multiple priorities and meet departmental turnaround times.
• Demonstrate independent problem solving and decision-making ability.
• Ability to communicate clearly and concisely with clients managers and co-workers both verbally and in written format.
• Must have sharp attention to detail and ability to perform with a high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including but not limited to accuracy call/correspondence quality timeliness and productivity.
• Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
• Work overtime as needed to meet daily deadlines.
• Available for 8-hour shifts between 8am to 6pm CST working hours.
• Bilingual in English/Spanish skills a PLUS.

• Medical Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!