Customer Journey Orchestration Application Analyst

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At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

The Customer Journey Orchestration Application Analyst will support the design configuration integration and ongoing maintenance of applicable applications to enable personalized automated communications with providers and customers. This role will serve as the primary application analyst for the relevant platforms partnering with Marketing Automation IT and business stakeholders to ensure stable integrations accurate data flow and reliable platform performance.

As ownership of platforms transition from vendor support to internal teams the Application Analyst will be responsible for evaluating current configurations supporting ongoing enhancements and implementing new integrations on a regular basis. The role will focus on backend configuration API and data integrations system upgrades and production support while collaborating with business partners who manage message content and communication strategy.

This position will contribute to standardizing support models documentation and SDLC processes and will support platform expansion efforts including future international implementations.

Essential Duties

Include but are not limited to the following:

• Responsible for business systems design and configuration upgrades and improvements for low complexity applications using established processes and procedures.
• Estimate and assess impact of requested changes to assigned business system and/or platform.
• Guide workflow design configure and test system changes and analyze technical issues.
• Develop new processes and procedures in partnership with leadership and business teams.
• Create and maintain technical documentation.
• Contribute to peer design and code reviews.
• Identify issues that arise in the application area as well as issues that impact other application teams and work to resolve them.
• Create and maintain system documentation.
• Liaise with business systems stakeholders and software vendors implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organizations workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Help develop document and participate in trainings and work with end users.
• Troubleshoot problems and questions and provide regular updates on status.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Demonstrate flexibility with respect to changing end-user business needs.
• Apply strong problem-solving skills.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely accurate and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others.
• Ability to communicate information clearly and concisely with project leadership subject matter experts and key stakeholders.
• Ability to persevere in difficult situations overcome obstacles and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications as needed.
• Apply strong analytical skills business intuition and organizational ability.
• Apply excellent interpersonal and communication skills with the ability to operate in a cross-functional and complex matrix environment.
• Ability to be adaptable open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work nights and/or weekends as needed.
• Ability to work on a computer and phone simultaneously.
• Ability to work on a mobile device tablet or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel 5% of working time away from work location may include overnight/weekend travel.

Minimum Qualifications

• Bachelors Degree in related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors Degree.
• 3 years of experience developing or configuring technology solutions either in an application analyst or project delivery role.
• Demonstrated ability to understand industry best practices.
• Strong computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience supporting or administering a CJO Marketing platform in a technical or application analyst role (BrazeSalesforce Marketing Cloud Adobe Marketing Cloud Oracle Marketing etc)
• Experience with backend configuration and production support of SaaS applications.
• Working knowledge of API-based integrations including reviewing troubleshooting or supporting inbound and outbound interfaces.
• Experience validating and analyzing data from multiple source systems; familiarity with tools such as Tableau Databricks Datadog or similar preferred.
• Experience with CDI (Connected Data Infrastructure) API connections or related data integration frameworks.
• Experience partnering with marketing or customer-facing teams while maintaining ownership of technical delivery and platform stability.
• Experience transitioning applications from vendor-supported to internally managed models is preferred.
• Experience in healthcare life sciences or other regulated environments preferred.
• Exposure to supporting applications with international users or multi-region deployments preferred.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability protected veteran status and any other status protected by applicable local state or federal law.

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