Minimum requirement: must have held a Systems Engineer or Senior Systems Administrator role for a minimum of five (5) years.

NPI is seeking a highly capable Senior Systems Administrator to support and continuously improve the companys on-prem and cloud-based infrastructure. This role is responsible for maintaining stable secure and well-documented Windows server and workstation environments across corporate and operational systems while providing responsive support to internal users and ensuring critical business services remain available.

The position is focused on administration and support of on-prem Windows Servers Hyper-V virtualization Microsoft Azure-hosted Windows servers SQL databases backup and recovery systems endpoint deployment identity and access management network infrastructure and core Microsoft cloud services.

Ubuntu Server experience is preferred but not required.

Key Responsibilities

Infrastructure Administration

• Administer and support on-prem Windows Server environments including provisioning configuration monitoring maintenance and troubleshooting.
• Manage Hyper-V hosts and virtual machines including deployment storage networking resource allocation and lifecycle management.
• Administer cloud-based Windows server infrastructure in Microsoft Azure including VM deployment configuration monitoring and operational support.
• Support and maintain SQL Server environments including installations backups restores patching coordination security and basic performance troubleshooting.
• Perform routine system patching maintenance and hardening activities for servers infrastructure appliances and supported endpoints.

Backup Recovery and Business Continuity

• Administer Arctera Backup Exec for disk and tape backup operations retention management job monitoring media handling restore testing and issue resolution.
• Manage backup schedules backup set rotation offsite media processes where applicable and documentation of recovery procedures.
• Support disaster recovery and business continuity readiness through restoration validation backup reporting and recovery process improvement.

Endpoint and User Support

• Provide Windows 11 workstation support including imaging setup configuration deployment troubleshooting software installation hardware replacement coordination and user onboarding/offboarding support.
• Support end users in onsite and remote environments including administration of Microsoft 365 applications Teams Entra ID sign-in issues BitLocker recovery and Duo MFA enrollment or troubleshooting.
• Maintain workstation standards documentation and deployment processes to improve consistency security and supportability.

Identity Messaging and Core Services

• Administer Active Directory Group Policy DNS DHCP file shares permissions service accounts and core Windows infrastructure services.
• Administer Entra ID Microsoft 365 Teams and Exchange Online / Azure Exchange environments including user provisioning licensing mailbox administration and access management.
• Support security and access control technologies including Duo MFA BitLocker Brivo XProtect and VSAX as part of the broader enterprise technology environment.

Network and Security Support

• Support Cisco network systems and VPN connectivity including troubleshooting switches firewall/VPN connectivity issues network access and related infrastructure dependencies.
• Assist with monitoring documenting and improving infrastructure security access controls patch compliance and overall system reliability.
• Create and maintain accurate technical documentation for configurations standards procedures diagrams inventories and change records.

Technical Knowledge and Experience

• 5 years of experience supporting and administering Windows Server environments in production business settings.
• Hands-on experience with Hyper-V administration and virtualized Windows server infrastructure.
• Experience supporting Microsoft Azure-hosted Windows servers and related cloud infrastructure services.
• Experience administering SQL Server databases including backup/restore support and operational troubleshooting.
• Experience administering Arctera Backup Exec or comparable enterprise backup software for disk and tape backup environments.
• Strong experience with Windows 11 workstation deployment setup configuration maintenance and end-user support.
• Strong experience with Active Directory DNS Group Policy Entra ID Microsoft 365 Teams and Exchange administration.
• Working knowledge of Cisco networking VPN connectivity endpoint security and access control best practices.
• Experience with Duo MFA BitLocker XProtect Brivo and VSAX is strongly preferred.
• Ubuntu Server administration experience is preferred but not required.

Professional Skills and Competencies

• Strong troubleshooting skills across servers workstations cloud services identity platforms backup systems and network-connected infrastructure.
• Ability to prioritize and execute tasks effectively in a fast-paced high-pressure environment.
• Strong written verbal and interpersonal communication skills with the ability to explain technical issues clearly to non-technical users.
• Highly self-motivated with strong attention to detail documentation discipline and follow-through.
• Customer-service-oriented mindset with a collaborative approach to supporting internal stakeholders and business operations.

Education and Certifications

• Bachelors degree with 5-10 years of Systems Administration or Systems Engineering experience OR
• Associate degree with 7 years of related experience OR
• 10 years of equivalent hands-on infrastructure and systems administration experience.
• Relevant Microsoft Azure virtualization networking or security certifications are preferred.