Guest Experience Associate (Part-Time, On-Call)

Position Overview

The Guest Experience Associate is responsible for providing exceptional customer service in all front-line aspects of The Tech Interactive experience. This includes but is not limited to handling guest transactions (admissions concessions gift shop) IMAX theater operations and exhibit and program facilitation. This position engages with school groups families and many other diverse audiences on a daily basis to provide superior service and guest experience. This non-exempt position reports to the Guest Experiences Management team.

Responsibilities

• Guest Transactions and IMAX Theater Operations
• • Operate point of sale system for admission concessions and gift shop transactions.
  • Operate the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
  • Handle food transactions and inventory in concessions according to Department of Health standards.
  • Support pre-show guest entrance into IMAX
  • Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
• Exhibit and Program facilitation
• • Lead experiences with diverse audiences in our most open-ended program spaces using our Design Challenge Learning facilitation style.
  • Participate in required and optional training sessions to build and maintain customer service and facilitation skills.
  • Maintain cleanliness and organization of materials in exhibit and program spaces.
• Greet school groups providing welcoming and introductory information.
• Maintain current knowledge about The Techs admission rates membership options special events educational programs and other visitor-related information.
• Report non-functioning exhibits electronics or lighting to the Engineering and Facilities staff in a timely manner.
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Requirements and skills

• Minimum High School Diploma; or AA or BA in a related field (or a combination of coursework towards a degree and relevant experience).
• Ability to engage and effectively communicate with diverse audiences in a variable-paced environment.
• Excellent customer service public speaking and listening skills.
• Computer literate (Microsoft Windows Microsoft Office Google Suite internet).
• One or more years of retail sales museum and/or customer service experience preferred.
• Experience working with youth in a traditional or non-traditional educational setting is highly desired.

Working Conditions and Schedule

• This is an onsite position.
• At least one weekend day shift per week is required. Other needed availability will vary based on The Techs operating schedule including evenings and offsite events.
• This is an on-call position and shifts will be offered based on business need; shift times will be variable.
• Significant periods of standing walking or sitting within an assigned space. Interacting with guests is an essential part of this job.

• Frequently moves objects up to 25 pounds.

Inclusion Diversity Equity and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each others assumptions with fresh perspectives. To that end we look for a diverse pool of applicants including but not limited to those from historically marginalized groups women people with disabilities people of color people who are lesbian gay bisexual transgender and/or nonconforming veterans and people from different socioeconomic backgrounds.

The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition military or veteran status marital status domestic partner status sexual orientation genetic information or any other basis protected by applicable applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech ator call .

Required Experience:

IC