IT Coordinator

EOE/AA/Disabled/Veterans

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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! -The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment updating all of its Food & Beverage outlets Bedrooms Public Areas and Meeting Space.

Following the completion of the refurbishment the hotel now boasts 1100 bedrooms four unique restaurants and bars 35 meeting rooms including three ballrooms with capacity for over 1350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel Check out our socials:

Please note the closing date for this role is Wednesday 22nd January

Events website:Hilton London Metropole ()

Linkedin: WORLD OF REWARDS

Competitive annual salary ranging from 30000 to 40000 based on experience

Smart uniform provided and laundered

Free healthy and high quality meals when on duty

Grow your Career! Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Discounted car park

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Modern and inclusive Team Members areas

Role Purpose

The IT Coordinator supports the hotels daytoday technology operationsensuring stable secure and compliant systems for guests and Team Members. The role triages and resolves 1st/2ndline issues coordinates vendors and escalations maintains asset and access records and assists with property projects (rooms conference spaces restaurants/bars backofhouse and networking). The position is handson customerfacing and pivotal to exceptional guest service and operational uptime.

Key Responsibilities

Operational Support (Hotel IT)

• Support meeting & events technology (bandwidth allocation SSIDs/VLANs hybridmeeting setups AV liaison) including preevent tests and ontheday standby where addition to set up and manage custom Wi Fi networks passwords and bandwidth allocations for conference clients.
• Provide friendly timely 1st/2ndline support to hotel departments (Front Office Reservations Revenue Housekeeping C&E/Events F&B Finance Engineering HR).
• Support guestfacing technologies (WiFi captive portal conference internet and escalate major incidents promptly.
• Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing.
• Support the setup and monitoring of hybrid meeting connectivity (platform access network stability) without handling audio/visual operation.
• Offer rapid-response troubleshooting during peak event times reducing the risk of disruptions.
• Support staff and operational systems within the Hotel Departments including but not limited too; POS NoviCom PDQs printers office devices and back-end systems used for event management.
• Maintain and monitor key hospitality systems (e.g. PMS/POS backoffice apps telephony digital signage) working with vendors and Hilton support channels as required.

Networks Security & Compliance

• Conduct daily checks on network/infra health (switches/APs UPS status server/storage alerts) and maintain accurate documentation (IP schemes patching records rack diagrams).
• Manage and oversee cyber safe access to hotel systems preventing unmanaged devices from exposing vulnerabilities.
• Implement and uphold information security practices: password hygiene MFA joinermoverleaver access device encryption secure disposal.
• Assist with GDPR and PCI DSS routines (access reviews secure handling of guest/employee data incident logging vendor due diligence) following Hilton and local policies.
• Support backup/restore procedures and disasterrecovery drills; maintain evidence for audits.

Asset Vendor & Administration

• Keep a current asset register (hardware licenses warranties) and manage RMA/repairs.
• Raise and track tickets POs and invoices; reconcile IT spend against budget lines.
• Coordinate thirdparty engineers (telecoms WiFi POS TV/AV door lock CCTV) and escort as required.
• Produce simple SOPs quick guides and training sessions for Team Members; capture FAQs and shift handovers.

Projects & Continuous Improvement

• Support room and venue tech refreshes refurbishment projects and new solution rollouts.
• Identify opportunities to improve reliability user experience and cost control; propose practical solutions with measurable benefits.
• Champion Hilton service culture and guestcentric ITminimising downtime during peak trading and events.

Skills & Experience

Essential

• Experience in IT service/support (hospitality retail venue or similar multisite customer environment).
• Working knowledge of Windows 10/11 O365/M365 AD user admin basic networking (DHCP/DNS/VLANs) and endpoint security.
• Handson with PMS/POS or other lineofbusiness apps; confident troubleshooting enduser hardware (laptops printers payment terminals handhelds).
• Clear confident communicator with excellent customer service skills and the ability to prioritise under pressure.
• Solid documentation discipline; accurate recordkeeping (assets tickets changes).
• Right to work in the UK and ability to cover early/late/oncall on rotation.

Desirable

• Hospitality stack exposure (e.g. OnQ Micros/Oracle Simphony HotSOS IPTV VingCard/Assa Abloy/Salto).
• Basic switching/WiFi administration (e.g. Meraki/Aruba/Cisco) NAC concepts guest WiFi portals.
• Experience with MDM/Intune imaging tools and patch management.
• Familiarity with PCI DSS in hotels GDPR controls and penetration test remediation.
• ITIL Foundation or relevant certifications (CompTIA A Network Microsoft Cisco/Meraki).

Key Competencies

• Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions.
• Problem Solving: methodical troubleshooting; escalates early with full context.
• Ownership & Accountability: sees tasks through to closure; follows change and approval processes.
• Teamwork & Influence: collaborates with Front Office Events Engineering Security Finance and external partners.
• Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities.
• Attention to Detail: tight on compliance data handling and documentation.

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company