Parts Manager

Pattyn North America headquartered in Sussex WI delivers turnkey automated packaging solutions that support the end-of-line operations. Our systems are engineered for accurate bag placement hygienic performance and long-term reliability helping manufactures operate more efficiently across markets including food & beverage bakery protein bulk solids and consumer packaged goods.

For decades manufacturers across North America have trusted Pattyn to provide robust flexible automation tailored to their unique production environments. Working closely with our customers we design and integrate solutions that maximize throughput reduce manual handling and ensure consistent results - from individual machines to fully integrated packaging lines.

Pattyn North America is part of the global Pattyn Group and a member of the Duravant family of operating companies bringing together global packaging expertise with expanded capabilities in automation integration lifecycle services and support. With manufacturing sales and service operations across North America Europe and Asia we deliver local partnership back by global innovation.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the companys overall benefit.

The Parts Manager is responsible for leading and overseeing all aspects of parts operations including inventory management parts sales customer service and warehouse functions. This role ensures operational efficiency inventory accuracy and high levels of customer satisfaction while supporting business growth and profitability.

The Parts Manager leads the Parts Customer Service and Warehouse teams and is accountable for achieving financial targets maintaining inventory integrity and driving continuous improvement across all related functions. This position reports directly to the Managing Director and works closely with cross-functional teams including Sales Service Operations and Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead manage and develop Parts Customer Service and Warehouse employees including performance management coaching and workforce planning.
Drive parts sales performance including meeting revenue margin and growth targets.
Ensure all parts transactions are properly identified processed invoiced and recorded to maintain accurate inventory and financial reporting.
Oversee inventory control processes including receiving storage cycle counting adjustments and physical organization of parts.
Manage warehouse operations to ensure accurate timely picking packing and shipping of customer orders.
Ensure timely and effective resolution of customer inquiries complaints and order issues via phone and email.
Support sales and service teams by identifying parts opportunities and advising customers on spare parts and service capabilities.
Maintain accurate customer records pricing structures and account information within internal systems.
Process customer orders including quotes order entry fulfillment invoicing and follow-up on delivery.
Manage product returns including proper handling documentation and inventory reconciliation.
Establish and maintain relationships with vendors; procure parts inventory and identify cost-effective sourcing opportunities including local suppliers.
Monitor and manage pricing discounting and cost structures to support profitability and customer satisfaction.
Approve customer pricing and vendor selection in urgent or time-sensitive situations.
Implement process improvements and operational efficiencies across parts customer service and warehouse functions.
Partner with leadership to identify and implement technology enhancements that support operational performance.
Ensure compliance with company policies internal controls and risk management standards.
Safeguard company inventory systems and customer data from operational and security risks.
Provide regular updates and performance feedback to leadership regarding departmental performance challenges and improvement opportunities.
Assist in cross-functional support as needed and perform other duties as assigned.

POSITION REQUIREMENTS:

Experience: 5 years of experience in parts operations supply chain warehouse or related field; prior leadership experience preferred.

Education: Bachelors degree in Business Supply Chain Operations or related field preferred (or equivalent experience).

Technical Skills:

• Proficiency in Microsoft Office (Outlook Excel Word PowerPoint).
• Experience with ERP systems and inventory management processes. Experience with Fishbowl preferred.
• Ability to interpret product information part numbers and technical documentation.

Strong leadership and team management skills.

Strong organizational problem-solving and decision-making abilities.

Customer-focused mindset with excellent communication skills.

Ability to manage multiple priorities in a fast-paced environment.

POSITION SPECIFIC COMPETENCIES:

Results Focused

Leadership

Customer Focused

Problem Solving

Communication Skills Verbal and Written

Relationship Building

Operational Excellence

Self-Management

PHYSICAL DEMANDS:

Able to stand walk bend twist and reach with arms and hands. Good visual acuity to view computer screens and read detailed reports and inventory documentation. May occasionally lift or move parts inventory as needed.

WORK ENVIRONMENT:

Office and warehouse environment.

WHY YOU SHOULD APPLY:

Competitive wages with growth opportunity.

Shared company-paid premium health benefits with buy-up options.

Company paid Long-term Disability Plan and Basic Life and AD&D.

401(k) employer matching plan.

Three weeks of paid leave and 10 paid holidays.

Educational Assistance Program that pays for job-related tuition assistance training course registration and exam fees (up to $5250 per calendar year per eligibility requirements).

Company discount program for you and your family (e.g. concerts sporting events health and wellness travel gifts and more!).

Employee Assistance Program (EAP) that assists with guidance on childcare financial planning pet care and more.

Driven Team Members: We have a cross-functional collaborative environment focused on delivering results.

Customer-centric: We have long-standing valued customers and differentiate ourselves by providing them with exceptional services.

Culture: We are driven by our number one asset our employees and their successes!

Pattyn North America maintains a drug free workplace and is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race color national origin religion ancestry sex (including pregnancy childbirth and related medical conditions) age marital status disability veteran status sexual orientation gender identity or expression or any other characteristic protected by law. The EEO is the Law poster is available at: Individuals who need a reasonable accommodation due to a disability for any part of the employment process should contact the Pattyn North America Human Resources Department to request addition to federal law requirements Pattyn North America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Candidates must satisfactorily pass a background check post offer drug screen and physical prior to employment. Pattyn North America participates in E-Verify