Senior Business Analyst (ServiceNow)

The Business Analyst acts as the bridge between technical teams and the clients business partnerstranslating requirements into clear actionable user stories that drive solution development. Working in an Agile environment this role leads and supports ceremonies collaborates with Product Owners and developers to define wellscoped stories with strong acceptance criteria and facilitates discussions across client and internal teams.

Youll partner directly with stakeholders as a Business SME communicating effectively through phone web conferencing and MS Teams. Youll also support the full project lifecycle by creating and reviewing functional technical and training documentation.

Job Location

Remotewithin the U.S.

What you will be doing

• Analyze existing system documentation to summarize existing system functionality as it relates to the project.

• Create and maintain project roadmaps.

• Provide technical assistance and troubleshooting by effectively responding to inquiries.

• Utilize gherkin syntax for user story acceptance criteria

• Partner with Product Owners and developers to define story scope and acceptance criteria that are clear complete and actionable

• Lead and facilitate Agile ceremonies and crossfunctional meetings with confidence

• Collaborate directly with stakeholders serving as a Business SME and fostering strong communication across phone web conferencing and MS Teams

• Support all phases of the project lifecyclefrom discovery through delivery

• Create and peerreview a range of documentation including functional specs technical documents training materials and more

Basic Qualifications

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

• 6 years of business analysis experienceincluding experience translating requirements into specific scoped user storiesand creating documentation including process mapping role matrixes etc.

Desired Qualifications

• 3 years of experience working in an agile environment

• 2 years of experience independently working with stakeholders to elicit understand and prioritize requirements

• 1 years of experience with the ServiceNow Platform

• 1 years of experience facilitating sprint ceremonies and other ad hoc meetings as needed

• 1 years of experience using gherkin syntax for user story acceptance criteria

• Active DHS or DoW Public Trust clearance

• Experience with ServiceNow App Engine CSM or ITSM

• Strong experience working in an agile environment

• Good understanding of basic system technologies as they relate to the project deliverables.

• Experience manually testing user stories

Professional Skills

• Strong verbal and written communication skills

• Good understanding of basic system technologies as they relate to the project deliverables.

• Experience providing system demonstrations and presentations to stakeholders

• Experience working in a fast-paced environment

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.

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