Customer Service Representative (CSR) Scheduler

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

• Serve as the primary point of contact for all incoming calls.
• Clearly explain Ace Handyman Services offerings pricing structure (time materials) and availability to new and existing clients.
• Guide new clients through our process and set clear expectations for how we work.
• Carefully schedule jobs using ServiceTitan assigning:
  • Correct craftsman for the job
  • Accurate job descriptions
  • Exact dates and arrival times
• Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of nightbefore calls.

• Dispatch job information to craftsmen via our ServiceTitan app.
• Provide realtime office support to craftsmen in the field as needed.
• Handle rescheduling requests from both customers and field staff promptly and professionally.
• Check in paperwork from the field and ensure completeness and accuracy.

• Continuously monitor voicemail ServiceTitan and email to capture missed inquiries during busy call periods.
• Return all phone calls and texts within the same business day.
• Proactively solve operational issues as they arise.
• Maintain a digital Rolodex of referral partners providing quick access to trusted resources for a variety of client and operational needs.
• Track and suggest improvements to make the position and systems more efficient.

• Manage all officetoclient communication including:
  • Phone calls
  • Text messages
  • Letters
  • Followups and thankyou notes
• Assist with office organization including:
  • Filing
  • Billing
  • Accounts Receivable (A/R)
  • Accounts Payable (A/P)
• Independently manage phone system issues and resolve them promptly.
• Check and respond to email daily.

• Exceptional phone and interpersonal communication skills
• Strong attention to detail and organizational abilities
• Ability to multitask and remain calm in a fastpaced environment
• Customerservice mindset with problemsolving skills
• Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
• Basic administrative and office experience
• Ability to work independently and take ownership of responsibilities
• Professional trustworthy and dependable

• 8:00am - 4:30pm with consistency and reliability expected

• Competitive hourly pay
• Health insurance stipend
• Phone stipend
• 401K with match
• Paid Time Off
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.