Ace Handyman Services Traverse City is seeking a highly organized customerfocused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients craftsmen and office operations.
This position is missioncritical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional informative and clearly communicated and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service.
Mission
To communicate all information necessary to complete each and every job in a timely professional mannersupporting both our clients and craftsmen to ensure exceptional service delivery.
Key Responsibilities
Customer Communication & Scheduling
Serve as the primary point of contact for all incoming calls.
Clearly explain Ace Handyman Services offerings pricing structure (time materials) and availability to new and existing clients.
Guide new clients through our process and set clear expectations for how we work.
Carefully schedule jobs using ServiceTitan assigning:
Correct craftsman for the job
Accurate job descriptions
Exact dates and arrival times
Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of nightbefore calls.
Craftsman & Field Support
Dispatch job information to craftsmen via our ServiceTitan app.
Provide realtime office support to craftsmen in the field as needed.
Handle rescheduling requests from both customers and field staff promptly and professionally.
Check in paperwork from the field and ensure completeness and accuracy.
Operations & Office Support
Continuously monitor voicemail ServiceTitan and email to capture missed inquiries during busy call periods.
Return all phone calls and texts within the same business day.
Proactively solve operational issues as they arise.
Maintain a digital Rolodex of referral partners providing quick access to trusted resources for a variety of client and operational needs.
Track and suggest improvements to make the position and systems more efficient.
Administrative Duties
Manage all officetoclient communication including:
Phone calls
Text messages
Letters
Followups and thankyou notes
Assist with office organization including:
Filing
Billing
Accounts Receivable (A/R)
Accounts Payable (A/P)
Independently manage phone system issues and resolve them promptly.
Check and respond to email daily.
Qualifications & Skills
Exceptional phone and interpersonal communication skills
Strong attention to detail and organizational abilities
Ability to multitask and remain calm in a fastpaced environment
Customerservice mindset with problemsolving skills
Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
Basic administrative and office experience
Ability to work independently and take ownership of responsibilities
Professional trustworthy and dependable
Schedule PartTime inoffice position
11:00am to 3:00pm with consistency and reliability expected
Here is just some of what we have to offer:
Competitive hourly pay
Phone stipend
Paid Time Off
Advancement and growth opportunities
Regular pay reviews
Plus more!
Build fun and rewarding career with an industry leader!
Apply now!
Compensation: $17.00 - $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Responsive recruiterBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentAce Handyman Services Traverse City is seeking a highly organized customerfocused Customer Service Representative (CSR)/Scheduler to be the central communication hub...
Responsive recruiter
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Ace Handyman Services Traverse City is seeking a highly organized customerfocused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients craftsmen and office operations.
This position is missioncritical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional informative and clearly communicated and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service.
Mission
To communicate all information necessary to complete each and every job in a timely professional mannersupporting both our clients and craftsmen to ensure exceptional service delivery.
Key Responsibilities
Customer Communication & Scheduling
Serve as the primary point of contact for all incoming calls.
Clearly explain Ace Handyman Services offerings pricing structure (time materials) and availability to new and existing clients.
Guide new clients through our process and set clear expectations for how we work.
Carefully schedule jobs using ServiceTitan assigning:
Correct craftsman for the job
Accurate job descriptions
Exact dates and arrival times
Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of nightbefore calls.
Craftsman & Field Support
Dispatch job information to craftsmen via our ServiceTitan app.
Provide realtime office support to craftsmen in the field as needed.
Handle rescheduling requests from both customers and field staff promptly and professionally.
Check in paperwork from the field and ensure completeness and accuracy.
Operations & Office Support
Continuously monitor voicemail ServiceTitan and email to capture missed inquiries during busy call periods.
Return all phone calls and texts within the same business day.
Proactively solve operational issues as they arise.
Maintain a digital Rolodex of referral partners providing quick access to trusted resources for a variety of client and operational needs.
Track and suggest improvements to make the position and systems more efficient.
Administrative Duties
Manage all officetoclient communication including:
Phone calls
Text messages
Letters
Followups and thankyou notes
Assist with office organization including:
Filing
Billing
Accounts Receivable (A/R)
Accounts Payable (A/P)
Independently manage phone system issues and resolve them promptly.
Check and respond to email daily.
Qualifications & Skills
Exceptional phone and interpersonal communication skills
Strong attention to detail and organizational abilities
Ability to multitask and remain calm in a fastpaced environment
Customerservice mindset with problemsolving skills
Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)
Basic administrative and office experience
Ability to work independently and take ownership of responsibilities
Professional trustworthy and dependable
Schedule PartTime inoffice position
11:00am to 3:00pm with consistency and reliability expected
Here is just some of what we have to offer:
Competitive hourly pay
Phone stipend
Paid Time Off
Advancement and growth opportunities
Regular pay reviews
Plus more!
Build fun and rewarding career with an industry leader!
Apply now!
Compensation: $17.00 - $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre
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