Customer Success Manager, Ads Solutions

About the team

OpenAIs mission is to ensure the responsible and widespread adoption of artificial support of that mission the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platformwhile maintaining strong standards for user trust and platform integrity.

About the role

Were looking for a Customer Success Manager to support advertisers in onboarding launching and growing on OpenAIs advertising platform. You will manage a portfolio of partners and serve as a trusted advisor helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management strategy and execution. Youll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

This role is based in our London UK office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role youll:

• Own relationships with a portfolio of advertising partners serving as their primary point of contact.

• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAIs ads products.

• Analyze campaign performance and provide clear actionable recommendations to improve outcomes.

• Identify opportunities to expand partnerships through increased product adoption and incremental investment.

• Partner cross-functionally with Sales Product Analytics Policy and Operations to resolve issues and enhance platform value.

• Surface advertiser feedback and insights to inform product improvements and long-term strategy.

• Help build scalable processes and best practices that support the growth of OpenAIs advertising ecosystem.
  

You might thrive in this role if you:

• Has 3 years of experience in digital advertising account management customer success consulting or a related client-facing role.

• Has experience managing advertiser or agency relationships in a platform publisher or adtech environment.

• Is comfortable interpreting performance data and translating insights into strategic recommendations.

• Has experience with data querying (e.g. SQL advanced excel/GSheet)

• Communicates clearly and builds trust with both technical and non-technical stakeholders.

• Operates with ownership and accountability in fast-moving evolving environments.

• Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

Manager