Infrastructure Support Technician

Job Summary:This position operates under minimal supervision providing both remote and onsite hardware and software support for PC-based systems across the organization as well as junior-level enterprise application and server administration. Responsibilities also include training end users on equipment and software candidates must possess expertise in Windows 11 and native applications TCP/IP and Microsoft Networking Microsoft Office 365 and have experience deploying and troubleshooting network and standalone printers iPhone and Android mobile devices and iPad tablets. A basic understanding of networking equipment is necessary for handling support and break/fix in Azure AD/Entra administration Microsoft Exchange Online Mobile Device Management (MDM) and Microsoft Intune are should demonstrate initiative strong problem-solving and troubleshooting abilities teamwork skills and personal accountability. The ideal applicant will be client-oriented with excellent interpersonal capabilities and adept in fast-paced dynamic environments. The role may involve some physical Functions:Conduct primary onsite problem assessment resolution and documentationTroubleshoot desktop and server issuesSupport local infrastructureProvide end-user assistance and escalate technical issues as neededImage laptops and desktops using PXE bootInstall hardware and software including operating systems and office applications; unpack new equipment install/remove options in PCs configure software prepare equipment for shipment relocate workstations clean and refurbish devicesRepair and upgrade computer equipment resolve issues with PCs and printers respond to Help Desk dispatchesAdminister corporate workstation assets via asset management systems tag equipment conduct inventories as requiredCreate and update technical documentationProvide desk-side training in hardware and software operationSupervisory Responsibilities:NoneMinimum Qualifications:Three or more years of relevant professional experienceAbility to lift and carry up to 50 communication skills in diverse settingsSuperior organizational prioritization detail orientation and interpersonal skillsExcellent written and verbal communication abilities with both technical and non-technical users; attention to detail in technical documentationExperience supporting Windows-based users in Microsoft 365Familiarity with call tracking systems (ServiceNow preferred)User and Computer object administration in Microsoft Active DirectoryProficiency in Microsoft Exchange Online and Entra/Azure AD administrationExperience with Mobile Device Management solutions (Intune preferred)Availability for escalation during on-call rotations (nights weekends holidays); occasional out-of-town travel requiredPreferred Qualifications:Experience with Intune Autopilot/SCCMVirtualization experience with Microsoft Hypervisor (Hyper-V)Understanding of Microsoft Teams and Teams telephonyExperience with Cisco Meraki networking equipment and camerasFamiliarity with TeamViewer for remote managementKnowledge and Skills:Demonstrated ability to learn quickly using various resources such as Google technical manuals and YouTubeExceptional customer service skillsExtensive knowledge and troubleshooting skills with Windows Desktop and Server OS network printing Microsoft Office and Active DirectoryComprehensive understanding of PC networking and server hardware/softwareProven capacity to resolve complex technical issues efficientlyFeatured benefitsMedical insuranceDental insuranceVision insurancePaid Family leavePaid maternity leave401(k) with MatchVoluntary Life Accident Critical Illness and Hospital indemnityPaid HolidaysTuition assistanceShort-term and Long-term Disability insuranceAdditional Considerations:Travel Expectation: Up to 15% including travel to position will be onsite at theSunOpta manufacturing facility in Alexandria MNRelocation or international remote working arrangements (outside of the US) will not be Environment/Physical Demands:Approximately 60% of the work is performed in an office environment. 40% of work may involve being in the agricultural or manufacturing note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.