ServiceNow Administrator

At CRH Talento en IT we are looking for a ServiceNow Administrator for a hybrid work schedule.

Location: Mexico City - Santa Fe

Benefits: Family major medical expense insurance life insurance savings fund grocery vouchers restaurant vouchers annual bonus sports support 100% vacation bonus 15 days of vacation 30 days of Christmas bonus and parking.

The ServiceNow Administrator is responsible for the day-to-day configuration maintenance and support of the ServiceNow platform to ensure it operates reliably and meets business and IT needs. This role manages platform settings user access workflows and integrations supports system upgrades and enhancements and ensures adherence to governance security and best practices.

RESPONSIBILITIES & DUTIES

Platform Administration & Configuration - Manage day-to-day administration of the ServiceNow platform including configuration workflows forms business rules UI policies roles and access controls to ensure stable and secure operations.

Operational Support & Issue Resolution -Provide ongoing support for ServiceNow users by troubleshooting issues resolving incidents addressing defects and ensuring timely resolution of platform-related problems.

Enhancements Upgrades & Maintenance- Support platform upgrades patches and enhancements including testing validation and deployment of new features while ensuring minimal disruption to business operations.

Governance Compliance & Best Practices- Ensure adherence to platform governance security standards and best practices including documentation audit support and change management processes

Stakeholder Collaboration & Continuous Improvement -Collaborate with IT and business stakeholders to gather requirements improve workflows and identify opportunities for automation and optimization within the ServiceNow platform.

POSITION REQUIREMENTS

BS or MS in Computer Science Management of Information Systems Information Security/Assurance Internal Audit

3-5 years experience in IT

Service Now Experience 1-2 years.

Sail Point experience a plus

KNOWLEDGE & COMPETENCIES

Strong troubleshooting analysis problem-solving and decision-making skills

Strong written and verbal communication skills including Fluent in the English Language

Manage time and tasks based on priority.

Identify and resolve problems effectively with minimal managerial guidance.

Extremely organized and can logically plan out their day with minimal guidance.

High levels of adaptability and agility comfortable managing quickly shifting priorities

Conflict resolution negotiation and persuasive skills

Excellent client relationship skills

Good interpersonal skills