Claims Adjuster

About the Company:

Founded in 2008 by Ross Sapir Roadway Moving is built on the core principles of accountability kindness generosity and dedication. These values drive a culture of excellence where our peoplenot just our trucksset us apart in a crowded industry. We believe in investing in both our employees and our clients fostering an environment rooted in respect urgency clear communication and appreciation. At Roadway we dont just move boxes we move lives and we do it with a commitment to making the experience remarkable for everyone involved.

The Claims Adjuster is responsible for the day-to-day management of client claims ensuring fair timely and accurate handling under contractual and federal liability rules. They serve as the primary point of contact for clients balancing empathy with strict adherence to regulations and protecting both the clients rights and the companys interests.

Key Responsibilities

• Investigate claims by reviewing documentation photos bills of lading contracts and inspection reports.

• Communicate directly with clients to collect information clarify details and manage expectations.

• Prepare detailed liability assessments in line with federal law (Carmack Amendment) and valuation agreements.

• Collaborate with dispatch foremen and warehouse staff to verify documentation accuracy.

• Determines responsible parties for the inconveniences caused.

• Maintain accurate claim records supporting files and settlement offers in the claims system.

• Prepare resolution offers balancing contractual liability with goodwill adjustments where appropriate.

• Ensure all claims are resolved within established timelines to avoid escalation.

Requirements

• Strong communication and interpersonal skills; ability to de-escalate tense client situations.

• Knowledge of moving industry liability frameworks (RVP FVP Carmack Amendment).

• Analytical and detail-oriented with ability to review documentation critically.

• Ability to work cross-functionally with operations dispatch and finance teams.

• Strong written skills to draft clear professional settlement offers and letters.

• Ability to work 6 days during the summer during US PT time zone.