HRO(Benefits & Compensation Austria) PD

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate/Process Developer - Benefits & Compensation Austria High Complexity
Role Purpose
Support day to day benefits administration and employee communications for Austria manage ServiceNow content and ticketing handle standard and special case processing and provide transactional compensation support for annual review activities and salary file maintenance. Ensure GDPR compliant handling of benefits and compensation data.
Responsibilities
Administration & Lifecycle
Process enrollments changes terminations and renewals for statutory and voluntary benefits; maintain records in Workday/Employee Central.
Perform monthly/yearly portal checks to validate eligibility contract validity and document accuracy (Well pass insurance company life insurance childcare subsidy).
Content Ticketing & Reporting
Submit and action HR service content updates and new service requests via ServiceNow; generate recurring ServiceNow reports (# tickets article views) and ad hoc reports for Payroll/Accounts.
Maintain ServiceNow knowledge articles and FAQs; update salary governance documentation as directed.

3. Standard Communications & Onboarding
Collect candidate documents assist recruiters with offer letters and upload documents on behalf of candidates when needed.
Support processing of rejects and follow up with candidates.
6. Compensation Support (Transactional)
Assist with data collection for annual review: gather headcount turnover recruiting inputs and inflation data; support creation of salary workbooks and basic presentation materials.
Update ServiceNow with approved salary changes and support distribution of manager/employee communications per guidance.

8. Process Documentation & Continuous Improvement
Update SOPs and integrate findings from audits platform and special cases into process and communication updates.

Primary System: Workday ServiceNow HR Suite/BMD; Employee Central; ASES (month end tasks); JobRad Portal; Wellpass Portal; SharePoint; SAP Ariba; Docusign; M365 (Outlook Excel Teams); Canva; Adobe Creative Suite.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in HR Business or related field.
Practical experience with ServiceNow and HRIS; strong Excel skills.
Basic understanding of Austrian statutory benefits compensation collective agreements and GDPR.
Good verbal and written communication skills.
Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
Strong organizational and multitasking skills.
Familiarity with enterprise service management tools (e.g. ServiceNow) is essential for this role.
Effective communication and interpersonal abilities.
Experience with JobRad Wellpass or similar H&W platforms.
Familiarity with payroll interfaces ASES month end processes and SAP Ariba invoice flows.
SharePoint content management and basic reporting skills.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.