CPG Ecommerce Operations Manager
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Job Location:
Schaumburg, IL - USA
Yearly Salary:
m 100000 - 120000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
At Tricoci Salon & Spa we believe in the power of beauty self-care and a sense of belonging. Were a leading name in the beauty industry offering an experiential space where our clients and team members can discover their best selves.
The Ecommerce Operations Manager owns day to day ecommerce and marketplace operations across the Tricoci CPG portfolio which includes Tricoci Haircare Tricoci Skincare and Nutrire with a primary focus on and marketplace execution. The Ecommerce Operations Manager ensures listings merchandising pricing promotions and technical execution are accurate optimized and conversion focused across wholesale Marketplace Amazon Tricoci and Nutrire DTC.
This is a highly operational role responsible for running the digital shelf managing agency and platform partners and ensuring all PDPs brand stores and commercial calendars are executed with precision. The role partners closely with Marketing Supply Chain Sales and Finance to drive revenue maintain brand standards and support retail expansion.
Here are some highlights of what you will be doing in this role:
Ensure all listings meet retailer requirements and brand standards across PDP content taxonomy SEO attributes and merchandising hierarchy
Manage promotional setup and commercial calendar execution
Monitor digital shelf health including search ranking ratings and reviews and content compliance
Partner cross-functionally to align inventory flow and launch timing
Marketplace Operations
Manage Amazon Seller Central operations including FBA inventory management Brand Registry A content catalog health and case management
Oversee marketplace platform setup feeds item setup pricing and inventory coordination
Monitor buy box ownership unauthorized sellers search ranking ratings and reviews and content accuracy
Optimize listings for discoverability conversion and brand integrity
Manage the external agency supporting marketplace execution and performance
DTC Operations
Own day to day operations for including site merchandising PDP accuracy navigation promotions bundles and campaign execution.
Build and execute activation calendar across including launches GWPs bundles subscriptions and promotional events.
Partner with lifecycle and paid teams on landing pages and conversion optimization.
Own on site SEO across sitewide and Shop including keyword strategy metadata URL structure and internal linking
Monitor rankings traffic and conversion from organic search and identify gaps
Ensure SEO best practices are maintained during site updates launches and migrations
Merchandising and Content Execution
Maintain consistent PDP structure and content hierarchy across all channels
Ensure ratings and reviews syndication across DTC and Amazon
Support brand store updates and merchandising refreshes tied to campaigns and launches
Analytics and Reporting
Build and maintain weekly dashboards covering sales conversion traffic and channel performance
Track marketplace velocity buy box ownership search ranking and promo ROI
Identify performance issues and implement corrective actions quickly
Partner with Finance and Supply Chain on forecasting inputs and inventory risk flags
Cross Functional Collaboration
Partner with Marketing on launch timing creative assets and campaign alignment
Partner with Supply Chain on inventory flow replenishment and retailer forecasts
Partner with Marketing on retailer requirements and digital shelf expectations
Here are some of the skills that we are looking for in this individual:
Bachelors degree in Marketing Data Science Business or a related field (Masters Degree/MBA preferred
5 to 8 years of ecommerce or marketplace operations experience with hands on ownership
Direct experience managing DTC Wholesale and/or Amazon ecommerce channels.
Highly detail oriented with strong operational rigor and follow through
Comfortable managing multiple channels and priorities simultaneously
Strong analytical skills and ability to translate data into actions
Preferred Experience
Beauty prestige or specialty retail ecommerce background
Amazon Brand Registry and catalog management experience
Experience with PowerReviews or ratings and review syndication
Experience with Shopify analytics GA4 and Amazon Brand Analytics
Experience managing agencies or external marketplace partners
Why Youll Love Working With US
Competitive pay
Employee discounts ( 25-50% off services retail and more!).
Growth opportunities within a diverse inclusive and fun working environment
Comprehensive health insurance including medical/rx (including virtual visits) dental vision life and disability
Critical Illness Group Accident and Hospital Indemnity insurance are available
Company matching 401(k) Plan
Wellness benefits including EAP with 5 free sessions (per situation)
Unlimited flexible time off
*This role may be eligible for bonus.
*Health insurance and 401(k) available after meeting eligibility requirements.
Tricoci inspires confidence within every client by catering to the unique needs of every individual providing an experience that is anything but ordinary. Visit for more information and follow us on Instagram @TricociOfficial.
Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race color religion national origin sex sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process including during the interview process. It is our commitment to create an inclusive environment for all employees.
About Company
Since 1977, Tricoci has been a leader in the personal care space. Tricoci has transformed from a salon and spa, to an innovative, best in class products and services company for style, wellness, and beauty. Tricoci leverages its trusted and experienced professionals to develop hair ... View more
