Field Support Partner

Company Profile:

Interstate is a fast-growing family-owned company specializing in janitorial services with operations throughout North America. We offer a high-performance fully self-performed janitorial solution backed by nearly 40 years of industry expertise. Our humble beginnings keep us grounded in our mission: to positively impact others. Our passion and care will never change. From day-to-day maintenance and janitorial operations to assistance on special projects Interstates services are carefully customized for the fast pace of modern facilities.

As a family-owned company we treat every customer and employee with respect and understanding. We focus on creating safe and healthy environments so facilities can perform their logistics and missions at the highest level.

Come join our family & WORK HAPPY!

Job Summary:

The Contracts Renewal Specialist is responsible for managing the end-to-end contract renewal process to ensure timely accurate and compliant continuation of client and vendor agreements. This role requires strong attention to detail effective communication skills and the ability to collaborate across departments to maintain positive business relationships and mitigate contractual risks.

Duties and Responsibilities:

• Proactively monitor contract lifecycles and initiate renewal processes well in advance of the Agreements expiration date.
• Review existing agreements to identify renewal terms pricing and compliance requirements.
• Collaborate with internal stakeholders (sales legal finance operations) to align on renewal strategies and approvals.
• Collaborate with client support to ensure knowledge of client and relationship interworking. Utilize renewal process to enhance client experience and strengthen the existing partnership.
• Negotiate renewal terms with clients vendors and partners in accordance with company policies ensuring profitability making operational considerations and safeguarding contract renewals and long-term client retention.
• Prepare draft and distribute renewal documentation and amendments.
• Maintain accurate records of renewal activities in contract management systems (CMS/CRM) including the financial logic used to determine the renewals.
• Track performance against key renewal metrics such as renewal rates timelines and customer satisfaction.
• Identify opportunities for upselling cross-selling or contract optimization during renewal discussions.
• Contribute to building and strengthening the companys bottom line by deepening the existing partnerships through expanding our reach within the clients footprint.
• Gain an understanding of clients business functions and footprint to create and/or increase procurement relationship through proposing new service ideas or locations.
• Ensure adherence to all regulatory legal and organizational standards in contract renewals.
• Provide reporting and analysis on renewal pipeline status and trends to management.

Qualifications:

• Education: Bachelors degree in Business Administration Legal Studies Finance or a related field (or equivalent experience).
• Experience: 24 years of experience in contract administration account management renewals or a related role.
• Strong understanding of contract terms risk management and compliance requirements.
• Excellent organizational skills with the ability to manage multiple contracts and deadlines simultaneously.
• Strong negotiation and interpersonal communication skills.
• Proficiency with contract management software CRM platforms and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving skills.
• Experience in project management and related functions highly desired.
• Strong technology acumen
• Comfortable working with all levels of the organization and across both HQ and field teams.
• Knowledge of the commercial services industry; janitorial or facilities maintenance preferred.
• Excellent verbal and written communication skills.
• Ability to build and leverage strong relationships.
• Demonstrated analytical and problem-solving skills. Foundational knowledge of data and analysis principles
• Ability to work effectively with minimal supervision both individually and as part of a team.
• Proficiency with Microsoft Office Suite; a plus.

Key Competencies:

• Contract Review & Negotiation
• Time Management & Prioritization
• Stakeholder Collaboration
• Risk Awareness & Compliance
• Customer Relationship Management
• Analytical Thinking & Reporting
• Excellent attention to detail Strong Communication and Presentation Skills
• Successful Experience in Managing Multiple Projects and Effectively Prioritizing
• Strong Financial Acumen including Analysis Budgeting and Quantitative Experience
• Fundamental understanding of data architecture and analysis principles
• Management and Leadership Experience is a plus

About You:

• You are genuinely passionate about helping companies scale and have experience with firms experiencing significant YoY growth.
• You enjoy the challenge of building something new have experience with leading change management among a primarily hourly workforce and can work across departments and levels of an organization to get both support and alignment.
• You are data driven able to take raw numbers in a spreadsheet and transform them into meaningful metrics that drive change.
• Youve been responsible for managing company assets and spending.
• You are self-motivated organized able to manage multiple responsibilities at the same time while successfully driving Company policies to our field teams.
• You understand how to influence without always having formal authority and you are creative in terms of deploying and spending resources.
• You are passionate respectful and enjoy a sense of accomplishment from a job well done. You are not afraid to challenge the status quo and you thrive in an environment that provides autonomy to those who prove successful.
• You understand and can manage the adoption and effective utilization of technology.

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Interstate Work Happy!

#INDHP