Customer Experience Advocate French market

Looking for your next career challenge Or just poking around Whether curiosity or ambition brought you here Avantio could be exactly what youre looking for!

Who are we

We dont want to bore you with another endless company biography. Heres a quick snapshot of what we do! We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool . Moreover we create custom websites for our clients.

Want to know more Here you can get to know us better technology and innovation are just a part of it. The real engine behind Avantio is our people . Were a Valencian Saas company with a global mindset and 200 professionals from 28 different nationalities . Our HQ is located in sunny Valencia we recently opened an office in Mexico and we have a sales team working remotely from Florida (USA) .

What brings us together Our experience professionalism and passion for what we do.

Ready to join the team

What youll be doing (and who with)

• Respond to customer requests via email chat and video call.

• Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.

• Follow up on incidents and ensure customer satisfaction.

• Once your knowledge of the product is more advanced: upgrade plans post sales module activation.

• Support the team in other markets as needed.

• Translation of online support for new launches (on demand).

• Support at customer events in the market.

• Support in market development and system adaptation.

What are we looking for

• Native or bilingual in French and Spanish

• High level of English

• Experience in ticket resolution

• Software management

• Youve worked at a SaaS company

• Experience in customer support

• Proactive and positive attitude

• Service oriented

• You are a technology geek. If you know our products is a plus.

• You are passionate about customer care
  

Useful:

• Knowledge of other additional languages: Italian Portuguese...

• A restless creative person with the ability to generate ideas.

• You like to work in a team: if anything is characteristic of the Customer Experience team it is how much they help each other.

• You are curious and eager to find out what the problem is and look for solutions.

• You are eager to train in a sector that is constantly growing.

What do we offer

Yes we have fresh fruit at the office coffee tea and several types of milk. We also have a ping-pong table and fun Xmas dinners . But we know those arent what will make you join the team.

Lets go to what really matters

Stable full-time contract

Salary: According to proven experience (base salary bonus)

Flexibility that fits your life: hybrid work (3 days at home 2 at the office each week) flexible working hours an afternoon off for childrens birthdays and support during their first days at school. We care about your life outside of work

Keep learning! Training on tools and skills relevant to your role and team.

Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues for free.

Days off: 22 days of PTO 24th and 31st of December.

And much more! Reduced price in several services just for belonging to Avantio: health insurance healthy meals at the office MyRealFood App gym and outdoor sports.

Avantio is an equal opportunity employer . You are welcome for who you are no matter where you come from what you look like or who you love. Your story perspective and individuality make us stronger and more innovative. Moreover we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career!

If youve made it this far You might be very interested in joining our team! Theres plenty more to experience that we cant fully explain here. Join us and make an impact!