Junior IT Administrator

Location: Hybrid - Mrieħel Malta (3 days per week in office)
Reporting to: IT Administrator

Key Responsibilities

• Manage JumpCloud to secure identities control SSO and enforce device policies across all OS platforms.

• Own Google Workspace administration controlling all user accounts groups and permissions.

• Administer our Slack environment handling workspace settings channels and user provisioning.

• Crush the Jira queue by prioritizing and resolving IT support tickets fast.

• Troubleshoot and fix hardware and software issues across Windows macOS and Linux.

• Control the entire hardware lifecycle from new hire deployments to offboarding recovery.

• Enforce strict security standards patch endpoints and make MFA mandatory via JumpCloud.

• Write clear internal guides and FAQs so users can solve basic tech issues themselves.

What You Bring

• Proven experience in IT support helpdesk or junior sysadmin roles.

• Hands-on troubleshooting skills across Windows macOS and Linux.

• Experience with Cloud Directory IAM or MDM tools - JumpCloud expertise is a massive plus.

• Practical knowledge administering Google Workspace and Slack from the backend.

• A track record of using Jira (or similar) to manage support workflows.

• A strong grasp of IT security basics patching and exactly why MFA matters.

• The autonomy to solve complex problems quickly while delivering direct effective support.

• Sharp communication skills that cut the fluff and get straight to the solution.

Whats in it for you

• The chance to make a tangible impact in a rapidly growing global company.

• A culture that rewards ambition innovation and collaboration.

• Competitive base salary and a comprehensive benefits package for Malta-based employees.

• Private health insurance wellness allowance and communication allowance.

• Healthy lunch on Wednesdays Social Fridays and Summer & Christmas events.

• Employee discounts in restaurants and businesses.

• Extended second-parent leave policy.

• Private parking space.