Meet JVLAT | Applications Support Coordinator

At JVLAT business goes beyond distribution.

With over 20 years of connecting global brands with Latin America the company creates experiences that bring people closer to entertainment technology and the brands that are part of their everyday lives.

Through a strong regional network and local presence across multiple countries JVLAT builds bridges between leading brands such as Nintendo and others and millions of consumers in the region.

In an operation that is constantly evolving the focus is on ensuring stability optimizing processes and transforming ERP usage into a true competitive advantage.

During Talent Speed Dating Panama they will be connecting with professionals interested in leading teams solving complex challenges and improving operations from the core of business systems.

Costa del Este Panama
May 6

Role Purpose

As an Applications Support Coordinator (ERP JD Edwards) you will be responsible for ensuring the stability availability and continuous evolution of the companys application ecosystem.

Your role will be key in maintaining operational continuity optimizing processes and translating business needs into effective solutions with a strong focus on JD Edwards as a critical system.

Key Responsibilities

Lead and develop a support team fostering a collaborative and high-performance environment
Define monitor and ensure compliance with SLAs guaranteeing efficient response and resolution times
Act as an escalation point for complex incidents (Level 1 and 2) particularly within JD Edwards and related applications
Identify improvement opportunities in system usage and propose solutions to optimize operations
Manage relationships with vendors and external support (Level 3) ensuring effective resolution of critical issues
Oversee ticket flow and service desk operations
Ensure proper documentation and traceability of processes and implemented solutions
Collaborate cross-functionally to align systems with business needs

What profile are we looking for

A technical profile with strong business orientation capable of leading prioritizing and managing operations effectively.

We are looking for someone who goes beyond incident resolution someone who can analyze trends identify root causes and design sustainable solutions that deliver long-term value.

Key Requirements

35 years of experience in application support or functional consulting
Strong hands-on experience with JD Edwards (EnterpriseOne)
Experience leading technical teams (at least 12 years)
Degree in Systems Computer Science or related fields

Knowledge of business processes: finance procurement sales inventory or manufacturing
Strong understanding of key JD Edwards modules
Familiarity with IT service management frameworks (preferably ITIL)
Experience with ticketing/service desk tools

SQL skills for querying and reporting
Knowledge of programming languages such as Java PHP C# among others
Experience with Windows batch processes
Knowledge of APIs / Webservices

Familiarity with tools such as Power BI QlikSense or similar (nice to have)
Intermediate English

What does this opportunity offer

A key role in the stability and evolution of the companys technology ecosystem
Direct impact on operational efficiency and decision-making
Team leadership and exposure to complex technical challenges
Interaction with multiple business areas and external vendors
A dynamic environment with a strong focus on continuous improvement
Hybrid work model Panama

If youre interested in leading from a technical standpoint bringing structure through processes and creating real impact on operations wed love to meet you.