Export Customer & Sales Advisor German speaking

Join Our Team Customer & Sales Advisor at Panaz

Deliver Exceptional Service in a Dynamic Design-Led Environment

Panaz a global leader in textile innovation based in Burnley is seeking an Export Customer & Sales Advisor with a main focus on Export to support our UK and international customers. This role is central to ensuring accurate order processing exceptional service delivery and smooth coordination across logistics supply chain and internal teams. You will manage key customer accounts handle export documentation resolve queries and contribute to continuous improvements in customer excellence.

Why Panaz Culture Benefits & Growth

Were proud to offer a supportive inclusive workplace where people thrive. Heres what you can expect:

• Competitive salary Up to 27000 per year

• Quarterly bonus Between 450 and 2000 based on team performance

• Flexible working hours 37.5 hours per week with adaptable start/finish times

• 33 days holiday Including bank holidays and paid Christmas closure

• Inclusive team culture Accessible facilities team events and volunteering opportunities

• Training & development Ongoing support for career progression

• Company sick pay After 1 year of service

Please note: Due to the collaborative and product-specific nature of this role it is onsite at our Burnley HQ (BB11 5ST).

Your Role

• Preparing and dispatching orders accurately for UK and export customers.

• Meeting service level agreements and managing customer expectations.

• Handling queries on deliveries customs stock pricing freight and product alternatives.

• Monitoring pro forma orders and outstanding orders to ensure timely dispatch.

• Processing Country of Origin certificates via the Chamber of Commerce.

• Managing the full order fulfilment journey in collaboration with logistics supply chain and operations.

• Supporting Customer Service Sampling and Projects teams when required.

• Managing key customer accounts and providing freight quotations.

• Working with the Head of Customer Excellence to improve processes and communication.

• Conducting inductions and training for new staff.

• Generating sales reports and following escalation procedures.

What Youll Bring Skills & Experience

• Previous experience in customer service and sales ideally in a product or manufacturing setting.

• Confident using Microsoft Office Mertex HubSpot and logistics email systems.

• Language skills in German specifically with French or Spanish an advantaged.

• Strong attention to detail accuracy and organisation.

• Positive customerfocused approach with excellent communication skills.

• Ability to problemsolve show initiative and exercise good judgement.

• Professional and culturally aware adapting communication to international audiences.

Who You Are Personal Qualities for Success

• Customer-first and solution-oriented.

• Curious about interiors and fabrics willing to learn our product range in detail.

• Quick to pick up new systems and keen to improve processes.

• Resilient positive and professional under pressure.

• A true team player with high standards and attention to detail.

• Able to represent the Panaz brand with pride and precision.

Ready to Apply

If youre excited to make a difference and grow your career in a people-focused design-led company wed love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.

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