Technical Solutions Engineer (FDE)

At Factorial were looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption

The Role

Were hiring a Forward Deployed Engineer (FDE) within Customer Experience. Youll be the technical point of contact for enterprise and strategic accounts partnering closely with Product Engineering Security Data Partnerships and Sales to remove technical blockers and drive a smooth path to go-live.

This is not just an integration role. Think customer engineering: youll solve a broad set of technical challenges that may block implementation and adoption spanning APIs and product knowledge.

What Youll Be Doing

As a Forward Deployed Engineer at Factorial you will:

Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery workshops and solution design sessions with both technical and business stakeholders.
• Translate requirements into an executable delivery plan: scope risks dependencies milestones and acceptance criteria.
• Guide technical onboarding end-to-end: advanced configuration data onboarding integrations where applicable testing validation and go-live.
• Act as the escalation owner for complex technical blockers driving resolution end-to-end.

Solve complex technical problems hands-on

• Investigate and diagnose difficult issues
• Analyze product behavior in real customer scenarios
• Use logs data and operational signals to narrow down problems and reduce time-to-resolution.
• Build lightweight tools when needed (scripts validators queries utilities) for migrations reconciliation data cleanup or verification.

What Were Looking For

Youre likely a great fit if you:

• Have 35 years of experience in technical consulting implementations solutions engineering customer engineering advanced support or professional services in a SaaS environment.

• Have an engineering mindset and can go deep when needed (debugging data investigation scripting) while also leading customer conversations with confidence.

• Have proven delivery management skills:

  • Youve worked with sprints or similar execution cadences.
  • Youre comfortable using Jira (or equivalent) for planning and tracking.
  • You can manage dependencies risks and stakeholder communication effectively.

• Bring strong troubleshooting fundamentals: root-cause analysis mitigation design and incident communication.

• Have hands-on knowledge in at least two of the areas below (and are excited to learn the rest):

  • APIs and integrations
  • Data management and migration.
  • Identity and access

• Are comfortable operating with enterprise customers:

  • Confident in meetings with senior customer stakeholders including occasional in-person sessions.
  • Skilled at managing scope risks and expectations in high-stakes contexts.
  • Able to document and explain trade-offs clearly.

• Thrive with autonomy and ownership: you prioritize well keep momentum and coordinate across multiple teams.

• Speak fluent English and Spanish

Bonus Points if You

• Have experience with enterprise security processes (security questionnaires reviews change windows).
• Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs metrics).
• Have worked in HR tech payroll time tracking identity or other complex B2B domains.
• Have experience in fast-paced environments where ambiguity and change are constant.

How We Work

• Office-first in Barcelona & Madrid with 20% remote flexibility
• A people-first high-trust culture built on radical candor and ownership
• A multicultural team (40 nationalities) building the next generation of business management software

About us

At Factorial were building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR finance and operations freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1200 employees across 7 markets we serve 700000 users and are one of Europes fastest-growing SaaS companies backed by top-tier investors and proudly headquartered in believe in bold goals radical ownership and inclusive collaboration. If youre excited to shape the future of business management technology wed love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us Check our website!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly