Solutions Engineer

The Mission

At Factorial we believe that technical complexity should never be a barrier to our customers success. As a Solutions Engineer you are the technical bridge between our products capabilities and our customers business needs. Reporting to the Head of Presales you will act as a high-level Individual Contributor supporting the entire sales and success ecosystem.
Whether its a high-stakes discovery call with a new lead or a technical roadblock threatening an existing partnership you are the expert who steps in to provide clarity security assurance and architectural guidance.

Key Responsibilities

1. Technical Sales Support (New Business)

• Collaborative Discovery: Partner with Sales teams across all segments to identify technical requirements security needs and integration possibilities early in the cycle.
• Custom Technical Demonstrations: Lead deep-dive sessions on APIs Webhooks and Data Flows showing exactly how Factorial fits into a clients existing tech stack.
• Security & Compliance: Take full ownership of technical security questionnaires and lead conversations with client IT and Security teams to ensure a smooth Technical Win.

2. Customer Continuity & Retention

• Churn Prevention: Support Account Managers (AMs) by resolving complex technical hurdles for existing clients ensuring they continue to find value in our platform.
• Strategic Onboarding: Provide Expert-level support to Project Managers and Onboarding specialists for clients with non-standard technical setups or data migration needs.
• Partner & Ecosystem Support: Assist the Partnerships team in technical vetting and troubleshooting to ensure our third-party integrations remain robust.

3. Data & Analytics Advocacy

• SQL & Reporting: Use your SQL expertise to help clients and internal teams unlock advanced analytics and bespoke data visualizations.
• Product Feedback Loop: Collect and synthesize technical feedback from the field to provide the Product and Engineering teams with data-driven insights for the roadmap.

What Were Looking For

• The Experience: 2 years of experience in a technical client-facing role (Solutions Engineering Sales Engineering or Technical Account Management).
• Integration Expert: Deep understanding of how SaaS platforms connect. You are comfortable working with Webhooks middleware (like Zapier Make or ) and native integrations. You can map data flows between Factorial and external ERPs ATS or Payroll systems.
• Technical Proficiency: Hands-on experience with REST APIs and SQL. You should be comfortable explaining JSON structures and querying databases.
• Problem-Solving Mindset: You enjoy the puzzle of an integration and can find creative workarounds to complex technical challenges.
• Communication: You are an Internal & External Translatorable to make the complex simple for HR managers and the simple detailed for Developers.
• Languages: English and Spanish (mandatory)

Why Join Our Presales Team

• Total Visibility: Youll work across the entire companySales Success Product and Partners.
• Autonomy: As an IC you own your projects and technical strategy under the mentorship of the Head of Presales.
• Growth: Help us define the gold standard for technical sales at one of Europes fastest-growing HR tech companies.

About us

At Factorial were building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR finance and operations freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1200 employees across 7 markets we serve 700000 users and are one of Europes fastest-growing SaaS companies backed by top-tier investors and proudly headquartered in believe in bold goals radical ownership and inclusive collaboration. If youre excited to shape the future of business management technology wed love to meet you.

Our Values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Wanna learn more about us

Check our website!

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly