IT Infrastructure & Support Specialist

H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers HTS offers professional consulting data solutions and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services including end-user support hardware and software troubleshooting site surveys remote and on-site assistance and more. Leveraging deep operational experience and technical expertise HTS helps clients overcome challenges optimize resources and innovate for business success. By delivering comprehensive services HTS aims to enable businesses to achieve their full potential.

Tasks

IT Management

• Lead monthly IT management meetings to discuss issues and improvements
• Manage local IT projects (office moves application deployments etc.)
• Act as the main IT point of contact for the subsidiary

Computer & User Management

• Configure systems using corporate image tools (Ivanti)
• Manage IT inventory in EasyVista ITSM
• Investigate and respond to security alerts (CrowdStrike)
• Support users and enhance adoption of O365 tools (Excel PowerPoint Teams OneDrive Word)

IT Applications & Vendor Coordination

• Coordinate with local and global IT vendors (SAP CRM firewall providers etc.)
• Manage setup and maintenance of printers and local devices

Network Telecom & Infrastructure

• Monitor and support SD-WAN (Velocloud)
• Install and maintain firewalls switches LAN & WiFi infrastructure
• Support video conferencing and IP telephony systems
• Maintain and document IT architecture (network diagrams system documentation)

Security & Compliance

• Ensure implementation of group IT security policies
• Educate users on cybersecurity best practices
• Handle local investigations for security incidents

Servers & Datacenter

• Maintain documentation and diagrams for servers and infrastructure
• Support local servers (if applicable) including patching backup (VEEAM) and monitoring

IT Support (Helpdesk)

• Provide 1st level support (hardware accounts MFA network issues)
• Deliver 2nd level support for local applications
• Troubleshoot hardware servers and network equipment

Collaboration with Global IT Teams (US/FR)

• Review IT contracts and licensing
• Support project roadmap planning and resource allocation
• Monitor patching security tools and SaaS applications
• Assist in VPN/VLAN setup and infrastructure improvements

Requirements

• Proven experience in IT Infrastructure Network Support and End-User Support
• Strong knowledge of Windows environments O365 Active Directory
• Experience with networking (LAN/WAN firewalls SD-WAN)
• Hands-on experience with security tools (e.g. CrowdStrike)
• Ability to manage vendors and coordinate with global teams
• Strong troubleshooting and communication skills
• Fluent in Spanish & English