IT Operations Analyst I

Job Track Description:

• Requires formal education and relevant expertise in a professional sales or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Performs routine assignments.
• College or university degree required. Or the equivalent work experience that provides exposure to fundamental theories and concepts.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction guidance and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories practices and procedures.

Business Expertise

• Applies general knowledge of business developed through education or previous experience.

Impact

• Has a limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Ask questions and checks for understanding.

Responsibility Statements

• Monitors applications or infrastructure using industry-standard tools or completes SOP based work.
• Maintains task-based queue for completed tickets in the order received or based on criticality.
• Provides support for installations troubleshoots local applications and database issues.
• Assists Operations Engineers with designing and implementing new solutions.
• Assists in maintaining and updating documentation.
• Provides onsite and remote assistance.
• Participates in planning daily meetings and backlogs sessions.
• Performs other duties as assigned.
• Complies with all policies and standards.