Customer Validation & Master Data Representative

Tekwissen UK

Job Location:

Kent - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout the UK Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation.

Job Title: Customer Validation & Master Data Representative
Location: Sandwich UK
Duration: 8 Months

WorkType : Hybrid

Job Description:

Support the Customer Account & Supply Management team (Global Supply Chain) by validating and maintaining customer master data ensuring customers are appropriately qualified and delivering timely customer service for Clients Direct-To-Pharmacy (DTP) and Direct Account supply chains.
The role supports 21000 customers and helps ensure compliance with relevant policies guidance and legislation.
Occasional travel to Walton Oaks and other sites may be required.

Key responsibilities

Customer account set-up & data maintenance

Validate new account requests and changes received from service partners and update customer records in SAP in line with SOPs.
Liaise with customers to obtain missing information about accounts and trading arrangements.
Manage and record internal/external queries and resolve issues promptly with relevant teams (e.g. service partners Sales Order Management Customer Excellence).
Complete periodic revalidation of customer segments and implement required updates.

Licence/authorisation validation

Perform periodic checks to ensure client does not supply to non-registered/licensed premises (per SOPs).
Track licence changes under grace periods follow up with customers and take action where updates become overdue.
Operate in line with Good Distribution Practice (GDP) requirements to protect product quality and distribution integrity.

System & interface management

Monitor daily account-data interfaces between client and Alliance Healthcare; identify correct and escalate errors as required.
Mailbox filing & records management
Ensure enquiries/requests/issues are handled on the day received; maintain accurate filing archiving and audit-ready records for account set-up and amendments.

Performance expectations (typical)

Most account updates processed by the next working day after notification (volume/complexity may extend timelines).
Most queries answered by the next working day (volume/complexity may extend timelines).
Revalidations completed within SOP timeframes; monthly reporting available for audit purposes.
System/interface issues resolved promptly with accurate escalation where needed.

Skills knowledge and experience

GCSE (or equivalent) including Maths and English.
Customer service experience handling complex queries/complaints by phone; B2B experience preferred.
Strong general IT skills (MS Office); SAP experience desirable.
Accurate organised and able to prioritise under pressure in a fast-paced environment.
Sound judgement and decision-making; able to analyse data.
Clear verbal and written communication; strong interpersonal skills.

Core competencies

Business acumen; customer focus; computer literacy; data management; continuous improvement; decisive action; accountability; self-awareness.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider throughout the UK Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation. Job Title: Customer Validation & Master Data Representative Location: Sand...