Call center agent

POSITION SUMMARY

Our most successful candidate is someone who has:

- Very good English skills;
- Very good technical knowledge on FO systems;
- Good interpersonal skills able to connect both with guests and associates;
- High customer focus and detail oriented;
- Ability to work in shifts.

As Call Center Hotel Agent you will:

- Serve as main point of contact for all guest requests and needs;
- Be responsible for answering calls in order recording the guest request and then pursuing the issue to a resolution;
- Be proactive when is in communication with the guest in every area including offering additional services;
- Coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.

Would you like a place that offers you...

Discounted accommodation in over 9000 hotels all over the world. Yes 9000!
Unlimited career opportunities ( both internationally and locally);
Meal vouchers;
Medical benefits package;
5 breakfast when staying in any of our European hotels;
Discounts on food and beverages in all our restaurants and bars;
Discounts for friends and family;
Wellness and mental health programs;
21 Holiday Days (increases with length of service);
World class training and development;
Amazing associates parties;
Bonuses when you recommend your friends to our jobs
...and much more

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott joining Marriott Hotels you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy our guests will be happy. JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brands namesake and company founder Marriott. Our hotels offer a work experience unlike any other where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW joining JW Marriott you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.