Customer Services Advisor

Customer Service Advisor

Wolverhampton Administration Fixed term Part Time

15 hours per week - Maternity Cover

Salary of 12.84 per hour

Our Customer Service Department currently have an opportunity for a Customer Service Administrator . Start your journey with us whilst well support you to be your best.

The Nuffield Health Wolverhampton Hospital is set in six acres of beautiful wooded grounds and is a modern well-equipped hospital. Our team of compassionate nursing staff provide individual care 24 hours a day making sure your hospital stay as comfortable and relaxing as possible.

The opportunity

As our Customer Service Administrator you will often be the first point of patient contact and will provide an excellent customer service experience to all visitors that call or come to the hospital for advice ensuring you build strong relationships with internal and external customers giving timely and correct advice when requested.

The Role

Handle telephone and website enquiries

Provide the customer with timely and appropriate advice regarding our consultant specialities services and pricing options

Provide an efficient friendly service which involves customer and consultant contact both on the telephone and face to face

Make straightforward appointment bookings and amendments

Provide the customer with Self Pay quotations

The person

To succeed as a Customer Service Administrator you will need:

Experience of working in a sales/customer services role

Be able to demonstrate strong customer service skills gained within a customer service environment

Professional self motivated and enthusiastic with excellent organisational skills

Proactive to convert enquiries using a CRM Salesforce system to track and measure enquiries

Be used to working across teams and with colleagues at all levels of the organisation.

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. At Nuffield Health you can access everything from free gym membership to private healthcare and financial Nuffield Health we take care of whats important to you.

About Nuffield Health Wolverhampton Hospital

We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics cosmetic surgery ophthalmology oncology and diagnostics.

Join Nuffield Health and create the future you want today.

If you like what you see why not start your application now We consider applications as wereceive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.

It starts with you.