Senior Customer Solutions Manager

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 200 fully featured services from data centers globally. Millions of customersincluding the fastest-growing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.

AWS Taiwan is seeking a Senior Customer Solutions Manager (CSM) to help our enterprise customers realize sustained business value by accelerating their cloud transformation journey. You will support Taiwans most complex enterprise customers across manufacturing financial services and other strategic industries guiding them through large-scale migrations and the adoption of modern cloud-native solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from customer strategic objectives help design the customer cloud journey execute a frictionless migration experience and ensure our customers capture the full potential of the AWS cloud.

As a Sr. CSM you are a trusted advisor with technical leadership and strategic business acumen. You use your technical expertise program management organizational change management and communication skills to influence a broad range of multidisciplinary teams. You will work closely with account teams to ensure customer opportunitiesincluding migrations and new workloadsare successfully delivered and revenue is realized. You will run strategic programs that support customers through their entire cloud adoption lifecycle from initial planning through production deployment and optimization.

You will earn trust at all levels of the customer organizationfrom technical leads to C-suite executivesand identify strategic opportunities cloud use cases establish roadmaps and actionable program plans capture success criteria build advanced technical architectures allocate resources to technical and change management activities and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical operational organizational and educational) across traditional IT teams and business units ensuring that customer commitments translate into successful outcomes and recognized revenue.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head a business outcome mindset extensive technical background excellent problem-solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.

Key job responsibilities
Strategic Program Leadership: Run strategic programs that strengthen customer relationships and drive long-term cloud adoption success. Establish governance structures success metrics and scalable mechanisms that support customers through their entire cloud journey from planning to optimization.

Revenue Realization & Delivery Excellence: Partner with account teams to ensure customer opportunitiesmigrations and new workloadsprogress from commitment to successful production deployment ensuring revenue is realized on schedule. Proactively manage risks and coordinate across AWS teams to deliver on-time outcomes.

Executive Engagement & Trusted Advisory: Demonstrate excellent customer engagement skills across all organizational levels including C-Suite navigating the complexity of Taiwans enterprise customers. Lead complex multi-stakeholder engagements with significant business impact across manufacturing financial services and other strategic industries.

Technical Excellence & Value Realization: Maintain in-depth knowledge of cloud computing AI/ML and emerging technologies. Translate complex technical requirements into transformative adoption strategies with measurable business outcomes. Accelerate customer adoption through education change management best practices and scalable mechanisms that reduce friction.

Execution & Continuous Improvement: Build technical and execution best practices that enhance team capabilities and multiply CSM excellence across teams. Provide actionable customer insights that inform AWS service improvements. Manage time efficiently and work effectively with sales solution architecture and partner teams.

Relationship Building: Assist in developing long-term strategic relationships with key enterprise accounts identifying use cases for priority AWS adoption including AI opportunities and best practice implementations. Communicate effectively in both Mandarin Chinese and English across diverse audiences.



- 8 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

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