Scott Dunn Private Private Travel Manager

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK US and Singapore we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online right the way through to post-vacation PurposeTaking full ownership and accountability for a dedicated pool of Scott Dunn Private members each Private Travel Manager will be the go-to for a selected group of members of the exclusive Scott Dunn Private brand. They will nurture the relationship retain business and execute with finesse on all travel requirements. The role will offer a personalised approach to leisure travel planning from start to finish. Experience in the arena of wealth and a global travel knowledge is crucial to service the most discerning members in a fast paced and rewarding environment. Your members will expect you to be able to navigate global product and regions whilst discussing their yearly plans. You will generate your own enquiries by inspiring your members travel calendars through your consistent communication and delivery of high quality inspiring holiday plans quotations and experiences that stand out from anything else your members could find elsewhere. Being one step ahead of your members always is vital ensuring that a regular planned contact strategy for each member is in place will result in members trusting you solely for anything travel and onboard new members into the membership working with our dedicated Membership Team and CRM Researcher and existing databaseTo develop and record in Scott Dunns systems a personalised contact plan for each member leading to enquiry generation retention and growth in booking numbers per memberTo action a travel mapping service for every member or prospect that is in your portfolioCapturing all member personal preferences in Scott Dunns systems that will be effectively referred to and updated at all future touch points to use to finesse your personalised approachTake full ownership of all aspects of selling and booking a members holiday including written face to face and verbal quotations and holiday with a destination expert where requiredSource product where gaps in the portfolio may exist with the support of the destination management teamAccounting for costs and margins on each booking in line with guidelines for each product areaCompleting all travel documentation accurately within specified time framesEnsure that travelling members are supported through Scott Dunns out of hours cover as necessary and stepping in where requiredActing on any feedback or complaint swiftly to ensure a great member experience and leading on recovery solutions liaising with the Guest Relations team where necessaryTo work towards targets and meet individual Key Performance IndicatorsMaintain an NPS score of above 80 through exceeding service expectationsTraining colleagues with knowledge gained from areas visited and supporting the wider Scott Dunn Private team with knowledge sharing taking a team approach to bookings across the Scott Dunn Private team when required and to support in the absence of colleaguesEnsure every itinerary is hyper-bespoke and tailors perfectly to the members needs meaning we are always being inspiringConducting familiarisation trips abroad and presenting back to teams whilst always identifying new potential product opportunities to excite our membersCollaborate with the destination managers to understand the contact list of our key products to create Wow moments for the membersTo support all marketing and product including brochure production website management email campaigns PR and frequent promotional events as requiredCollaborate with the international Scott Dunn offices to support Scott Dunn Private members internationallyEssential RequirementsProven track record in global luxury travel salesExcellent proven relationship management skillsSales driven with focus on delivering an exceptional service levelExtensive experience working with UHNWIsImpressive interpersonal skills complimented by an articulate communicate style and eye for detailA passion for being in the detail in the know and inspiringValues & Behaviours All employees must promote understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application the know - Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract retrain and partner with the - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each others successes and have aim to find someone who would be office based in our London Hammersmith work for Scott DunnIn return for your expertise and commitment to our values of in the detail in the know and inspiring;We support your career growth We provide you with career progression aligned with your chosen career path access to internal job opportunities across Scott Dunns global offices as well as across 30 brands spread across 93 cities worldwide as part of Flight Centre Travel GroupWe give you the tools to succeed We provide personal and professional development enabled by our award-winning Learning and Development team comprehensive familiarisation and educational trips unlimited access to LinkedIn learning amongst other professional and personal development platforms as well as 1 hour for your own development each recognise and reward your success and loyalty We run commission and bonus incentive schemes to compliment competitive salaries as well as a company loyalty scheme which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).We celebrate your excellence With monthly quarterly and annual recognition schemes and awards alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering we celebrate excellence in all provide you with a wide-range of job and industry-perks We can offer you subsidized private healthcare a contributory pension scheme staff travel insurance 3 days of paid volunteering leave access to cycle to work and season ticket loan schemes a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel as well as share options in Flight Centre Travel Group amongst much much more!Diversity Equity and InclusionAt Scott Dunn we champion equality diversity and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality Travel & Leisure charters. As part of our commitment to diversity equality and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of you require any support or accommodations as it relates to our recruitment process please contact for further information or alternative application processes to support your do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.