Bilingual Case Coordinator

Dynamic Bilingual Case Coordinator Needed!

This role involves coordinating with patients healthcare providers and other stakeholders reviewing and validating case information and documenting all activities. The Case Coordinator also handles inbound and outbound calls reports adverse events and provides feedback to improve the patient experience.

What we offer (and why youll love it here!):

• Epic Work-Life Balance: Flexible work options because we value your time and well-being.
• Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills expand their knowledge and advance their careers.
• Vibrant Culture: Over 1500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Attractive Compensation: Competitive salary incentive program and comprehensive benefits package.
• What & Where: Full-Time & Remote across Canada
• Closing Date: May 5 2026

Why BioScript Solutions

At BioScript were not just a companywere a fast-growing company always putting patients first. Recognized as one of Canadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey

Your Mission:

• Manage assigned patient cases and/or projects ensuring timely compliant and highâquality service delivery in accordance with organizational policies and case management processes.
• Coordinate effectively with patients physicians offices laboratories and internal/external stakeholders to support smooth initiation and ongoing maintenance of services.
• Review analyze validate and document patient and healthcare provider information maintaining accurate complete and upâtoâdate case records while ensuring strict confidentiality.
• Accurately receive document and report Adverse Events in line with organizational protocols and guidelines.
• Provide professional inbound and outbound telephone support maintaining clear consistent communication and addressing inquiries or concerns from stakeholders.
• Perform administrative and data entry duties including preparation and review of written materials (letters invoices reports and presentations) and management of correspondence files and records.
• Organize file scan copy fax and maintain office documents to support efficient workflow and easy retrieval.
• Contribute feedback to improve patient and stakeholder experience and participate in ongoing product and process training.
• Available to work rotating shifts Monday through Friday between 8:00 AM and 8:00 PM EST.

What You Bring to the Table:

• Education:
  • Post-secondary education in related field is required.
• Experience:
  
  • Minimum of 1 year of experience in client service within a busy health care environment.
  • Experience in a high call volume call center is an asset.
  • Experience in the pharmaceutical field is an asset.
  • Previous experience in case management is an asset.
• Skills:
  
  • Proven excellence in customer service-related tasks.
  • Exceptional organizational skills and strong attention to detail.
  • Demonstrated prioritization skills and ability to multi-task to meet tight deadlines.
  • Strong problem-solving skills and comfortable working with some autonomy.
  • Comfortable working with computers and technology specifically the Microsoft Office suite of products.
  • Effective interpersonal skills with a positive demeanor under varying stress levels
  • English proficiency is required for this position to effectively communicate with internal and external stakeholders.
  • Bilingualism (French and English) required.

Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

Were proud to be an equal opportunity employer.âAs a people-centric organization were committed to fostering aâwelcomingâculture free of discrimination andâtoâproviding aâhealthy andâsafeâwork environmentâwhereâall team membersâcanâthrive as individuals.âThrough our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark If youre passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

Take a look firsthand at what we do here! - Experience:

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