Customer Service Assistant Automotive Finishes
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
The individual selected for this role will be expected to work at Automotive Branch #9303 located at 10236 L Street Omaha NE 68127.
Responsibilities
Qualifications
The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize plan and implement strategies in a Sherwin-Williams Automotive Branch. This includes but is not limited to supporting all aspects of branch operations including customer service sales merchandising inventory and store safety. The Customer Service Assistant will work closely with our customers to determine their needs answer their questions about Sherwin-Williams Automotive products and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve any customer concerns ensure maximum client satisfaction stay up to date with product features and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branchs sales goals.
The individual selected for this role will be expected to work at Automotive Branch #9303 located at 10236 L Street Omaha NE 68127.
This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.
Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load pack wrap label ship)
- Assist Managers in planning delivery schedules to optimize unit efficiency
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Process sales transactions accurately and consistent with policies and procedures
- Keep a clean and safe working environment and optimize space utilization
- Communicate and cooperate with supervisors and coworkers
- Follow quality service standards and comply with procedures rules and regulations
- Ensure that the stockroom is organized
- Assist with tracking inventory levels and comply with inventory control procedures
- Assist with the Physical Inventory Process that is conducted semi-annually
- Assist with Account Management projects for existing customers on-site and in the branch
- Assist in promoting sales specials and initiatives
- Keyholder responsibilities include the ability to complete Branch Open and End of Day procedures and make nightly bank deposit
- Complete Monthly and Quarterly Safety Training
- Verify customer orders and transactions are completed and documented accurately
- Assist in analyzing management and financial reports including financial ratios relative to Profit & Loss (P&L)
Qualifications
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid unrestricted drivers license
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours with or without reasonable accommodation
- Must have at least two (2) years of work experience in customer service retail or sales
Preferred Qualifications:
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
- Have at least three (3) years of work experience in customer service retail or sales
- Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit) pallet jacks hand trucks order pickers vacuum-hoists drum dollies conveyor belts etc.)
- Have at least a High School diploma or GED
#SHWSales
Required Experience:
Junior IC
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
