Technical Program Manager (Labor Prioritization), Global Operations Support Engineering

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Global Operations Support Engineering (GOSE) team is seeking a Technical Program Manager (TPM) to act as a strategic link between business operations finance and technology teams in relation to Data Center Engineering Operations (DCEO) labor prioritization resource allocation modeling forecasting and productivity. The role requires a results-oriented data-driven mindset. The ideal candidate has experience with creating software development business requirements and financial modeling to support cross-functional collaboration.

Key job responsibilities
- Analyze existing labor data models intake and prioritization processes to identify inefficiencies bottlenecks and improvement opportunities.

- Develop and maintain strategic roadmaps and process documentation (as-is and to-be states).

- Take full ownership of projects and deliverables with minimal supervision

- Communicate insights and progress clearly with different levels of stakeholders and leadership in various formats both written and verbal.

- Act as leader within the program space as you facilitate the alignment and deliverables between external tech teams Finance and Operations leadership.

- Maintain dynamic labor forecasting models that account for headcount constraints while identifying opportunities for efficiency gains. Develop scenarios for resource reallocation between sites and third-party vendor utilization.

- Design and implement streamlined work intake processes. Create approval workflows that scale appropriately with work scope and impact.

- Establish metrics and tracking systems for productivity improvements. Quantify labor hour savings to demonstrate capacity creation for new initiatives.

About the team
The Global Operations Support Engineering (GOSE) team is focused on maximizing AWS data center infrastructure availability and operational excellence. We achieve this by optimizing labor utilization deep diving event and incident analysis developing data engineering and business intelligence solutions deploying business automation and managing global operational improvement initiatives. We transform critical infrastructure data into actionable intelligence that enables the Data Center Community (DCC) organization to prevent customer impact reduce operational burden focus on highest-impact activities and continuously improve fleet-wide reliability and productivity. Through our comprehensive monitoring analysis reporting and program/project management we serve as the analytical backbone that drives continuous improvement in operational excellence across the global data center portfolio.

- 3 years of technical product or program management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 3 years of working directly with engineering teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 127100.00 - 172000.00 USD annually