Implementation Analyst

Implementation Analyst

Location:Edinburgh

Full-time

In office4 days/week

Are you someone who wants to

• Own technical onboarding and turn complexity into smoothgolives.

• Support customershandson providingsecondlinehelp when it matters.

• Work across products and integrations with partners like Visa andThredd.

If so we would love to hear from you!

Who We Are

Modulris the payments automation platform that streamlines money movement with accuracycontroland reliability built to scale. Processing over 200mn transactions and 180bn annuallyModulris trusted by more than 6000 businesses to automate payment and reconciliation workflows removing manual work loweringcostsand reducing errors.

Modulrprovides a single platform for automating how money moves into and out of a business - including payroll supplier payments spend management and payment collection. With over a decade of experience as a regulated payments providerModulrdelivers the reliability needed to run mission-critical finance operations at scale.

Find out more about us on ourwebsiteandcareers site.

WhatYoullDo

• Support the delivery of onboarding projects by owning and managing technical setup resolving troubleshooting issues andmaintaininghigh levelsof process accuracy

• Provideworkingleveltechnical support to customers and internal teams during onboarding and earlygolive and act assecondlinesupport during BAU for integration and cards enquiries escalating complex issues appropriately

• ConfigureModulrsfull suite of products services and integrations across all client types ensuringaccuratesetup and consistent delivery standards

• Work withthirdpartypartners (e.g. VisaThredd) to support successful integrations troubleshooting andgolivereadiness

• Coordinate andvalidatecustomer access across sandbox and production environments including credentials permissions and readiness checks

• Use tools such as Postman to diagnose and resolve straightforward API and implementation issues

• Manage and progress implementation/support tickets through Freshdesk ensuringtimelyresponsesaccurateupdates and adherence to agreed SLAs

• Manage multiple onboarding cases concurrently ensuring SLA adherence andtimelyprogression togolive

• Maintainaccurateuptodaterecords in Salesforce including milestones risks dependencies and executive summaries

• Identifyand manage internal dependencies across Product Compliance Finance and partner teams escalating blockers whenrequired

• Coordinate clean handover to Support or Account Management once onboarding criteria are met

• Ensure all onboarding activity is well documented auditable and compliant with regulatory and internal governance standards

• Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use ofAIenabledtools

Who You Are

Whatyoullneed

• Experience in implementation operations or technical support within a fintech or regulated environment

• Working knowledge of APIs and system integrations withhandsontroubleshooting experience preferred

• Comfortable independently delivering standard tasks whileoperatingwithin established processes and governance controls

• Able to solve a range of straightforward problems using standard procedures and clear escalation paths

• Strong organisational skills with the ability to manage multiple priorities effectively

• Clear and professional communication skills when working with both internal teams and external customers

• A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency
  

Nice to haves

• Experience using tools such as Postman Salesforce or Freshdesk

• Exposure to payments products such as Cards Direct Debits or Faster Payments

• Experience working inscaleuporfastpaceddelivery environments

• A curious mindset and drive to explore how AI can make a real difference.

What We Offer You

• Share Options We offer a Company Share Option Plan (CSOP) giving you the opportunity tobenefitfrom any increase in share valuein the event ofa salemerger or flotation.
• Bonus Our annual discretionary bonus paid in May for the previous year is based on both company and individual performance.
• Flexible benefits- 1000 to spend on benefits to suit you including private medical insurance gym membership dental etc.
• Wellbeing app confidential on-demand access to therapy coaching counselling management training or mindfulness sessions with accredited professionals with company-funded hours and top-up options available.
• Holidays-33 days annual leave (including bank holidays) plus your birthday the UK Christmas Day Boxing Day and New Years Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities- Our two-day onboarding program ModStart helps equip you for success. Learning doesnt stop there; well continue to support your development through various channels.
• Company-Wide Events-Participatein collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion

At Modulrwerecommitted to building a diverseequitableand inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believeitsthe right thing for our people our business and the community weoperatein.

Bysubmittingyour CV you consent to us using your personal data to assess your application contact you or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing- though this will withdraw you from consideration for the role.