Quality Assurance Specialist

At TAL were here for Australians when life takes an unexpected turn. This role plays a critical part in ensuring our claims decisions are fair consistent and grounded in strong risk management helping build trust at every moment that matters.  A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.

In this role you will:

• Lead QA reviews and thematic deep dives to identify any issues impacting claims quality and customer outcomes.
• Translate data file reviews and stakeholder insight into clear root cause analysis not just surface-level findings.
• Deliver sharp evidence based insights that inform decision making at Head of and GM level.
• Identify where controls are ineffective or not fit for purpose and articulate what needs to change and why.
• Partner with Claims Risk and Governance to shape practical sustainable improvements not just recommendations.
• Contribute to prioritisation of QA activity focusing effort where risk and impact are highest.

Qualifications :

What we are looking for:

• Experience in claims quality assurance or similar environment with exposure to complex claims processes and decision making.
• Strong analytical and critical thinking capability able to move beyond what happened to why it happened.
• Ability to work with imperfect data and ambiguity to form clear evidence-based views.
• Confident communicator who can challenge constructively and influence stakeholders at multiple levels.
• Demonstrated ability to translate insights into practical actions that improve outcomes.
• Understanding of risk governance and regulatory expectations and ability to apply these pragmatically not mechanically.
• Comfortable working across data systems and qualitative inputs to form a holistic view of performance

Additional Information :

Additional Information

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time